Client Service Manager - Major Enterprise, Germany (1227639)

  • Location:
    Eschborn, Hessen, Germany
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

Client Service Manager is a customer-facing sale to lead overall success of Cisco brand service business in the Germany Major Enterprise area, including management of account plan activities, generation of a balanced and healthy pipeline, forecast and achievement of signings, revenue, contract profitability, client satisfaction as well as converting traditional offers into service driven engagements


The Client Service Manager is expected to engage with the client at the highest C-levels to understand customer’s strategy, customer’s needs, and their business requirements so as to recommend appropriate Cisco service solution;

The Client Service Manager is expected to generate and close complex service driven deals;


In this job you will,

·   Proactively engage with the customer executives to sustain and build deep relationships to become a trusted advisor

·   Identify customer business issues, challenges, pain points, care abouts by which Cisco can improve, enhance or optimize.

·   Communicate issues and solutions to executives in a way, which is thought to provoke, insightful and considered a burning platform.

·   Present a comprehensive transformational business case (includes a customer problem/challenge) describing how Cisco’s solutions align with the customer’s strategy and outcome;

·   As needed, calculate the customer’s positive return on investment demonstrating the value of the Cisco’s proposed solution.

·   Negotiate the terms of an agreement, variations in price, service of scope(SOW) and closing sales by commitment;

·   Gather market and industry information


Who You'll Work With

You will collaborate cross functionally (product sales, inside sales, channel, Architecture, delivery, partners) to build credibility and earn trust.


Who You Are

Mandatory Skills:

·   Experience and deep understanding of selling maintenance services and consulting solutions to customers on each business level

·   Proven success in managing and converting traditional customers engagements to service driven engagements

·   Experience in increasing the services penetration percentage/rate at focus customers


Required Skills:

·   BE or BE+

·   At least 5 years of experience in service sales and software sales as Account Manager or Service Account Manager;

·   Native in German and fluent in English.

·   Experience in creating stakeholder interlocks and also communicating analysis and business outcomes in a concise and precise way

·   Ability to coordinate multiply related initiatives effectively by leading and leveraging cross functional team and resources.

·   Ability to influence decisions related to Cisco services and Cisco technologies across customers IT and Lines of business

·   Detailed understanding of all back office systems leveraged in support of the business, Partners with senior management to establish operational objectives and assignments;

·   Extensive Knowledge of Cisco services offerings & software portfolio

·   Ability to prepare Strategic Business Planning, Business & Financial Acumen and strong negotiation skills, presentation skills;


Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We are Cisco

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