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Client Service Manager - Retirement Services


El Paso, TX
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Job Details

Company ADP USA

Job Title: Client Service Manager - Retirement Services

JobID: 5000224754106

Location: El Paso, TX, 79940, USA

At ADP, we know administering and managing a company retirement plan isn't always a straightforward process. We make it look easy by guiding our clients through that often-winding road. ADP is hiring a Client Service Manager to lead a team of successful bilingual retirement service consultants ensuring the delivery of world class service. In this position you will:
* Manage daily activities of the team to ensure that all work is completed according to standard process workflows with attention to quality standards, priorities and overall goals
* Have an enhanced understanding and implementation of Business Units strategic goals.
* Develop team/individual goals and plans to ensure achievement and career development in partnership with the Plan Executive
* Provide a focus on employee engagement through commitment to ADP values.
* Respond to inquiries from Internal/External clients regarding process flow, statutory limitations and changes.
* Partner with the sales organization to ensure client satisfaction with the product offerings.
* Provide assistance to the Plan Specialist regarding issue resolution in the technical & compliance features of the 401(k) Plan.
* Manage NPS respondent communication.
* Oversee multiple projects,
* Serve as an acting backup to the Director, providing leadership, guidance and direction to team in the absence of the director.
* Manage escalated issues and provide direction.
* Collaborate with peers to establish best practices
* Evaluate associates on performance and complete annual performance appraisals.
* Work in collaboration with associate to establish Individual Development Plans.
* Develop and administer corrective action and performance improvement plans.
* Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.


* Bachelor's degree
* At least 5 years of experience
* At least 3 years of people leadership experience
* Finra Series 6, 26 and 63 licenses or to be obtained within 45 days from date of hire #LISERVICE #CB#

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