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Client Service Specialist - St. Petersburg, FL

UnitedHealth Group


Location:
St Petersburg, FL
Date:
06/23/2017
2017-06-232017-07-22
Job Code:
1736697
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Job Details


Client Service Specialist - St. Petersburg, FL(Job Number:709581)
Description

Position Description:

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.

Manages ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs.

Primary Responsibilities:
  • Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
  • Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery
  • Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
  • Manage calendars, coordinate travel and prepare expense reports
  • Prepares meeting materials and assists with the development of PowerPoint presentations
  • Schedule and set-up resources and technology needed for meetings and events, e.g., conference rooms, catering, WebEx, etc.
  • Following all policies and procedures related to job responsibilities and participating in the training of departmental policies and procedures, documentation, and tools for Account Management, as appropriate
  • Establishing multiple corporate relationships, both within internal and external clients. Work with Assigned Account Executive and other team members on client renewals and new business
  • Researching claims and member inquiries as needed
  • Assisting in the development of client specific implementation plans and managing overall client implementations, including but not limited to approval by the client of Plan Materials
  • Assisting in client training and set up for remote system access and reporting
  • Participating in sales preparation meetings and finalist sales presentations as necessary; regularly attending and actively participating in company meetings as requested
  • Ensuring quick response and follow-up to client inquiries, including returning phone calls and emails within 2 hours and attempted resolution of all issues in less than 48 hours
  • Escalate client concerns where appropriate in a clear and effective manner

Job Client Services/Sales Support
Primary Location US-FL-St Petersburg
Other Location 
Organization E&I Student Resources
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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