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Client Service Team Leader

ADP


Location:
Miami, FL
Date:
01/08/2018
2018-01-082018-02-06
Job Code:
142587
ADP
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Job Details

JobId: 142587
Job Title: Client Service Team Leader
Location: Miami, FL
Category: Client Service
Employment: Full-Time
Open Date: 2017-09-22T06:09:50Z Close Date: 2022-09-21T00:00:00Z

Description:

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Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

ADP is hiring a Team Leader. In this position, you'll leverage your project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.



RESPONSIBILITIES:

  • May lead daily activities of the team to ensure that all work is completed according to scheduled deadlines, with attention to quality standards, priorities and overall goals
  • Serve as a resource for team members, based on a strong working knowledge of team's responsibilities, goals and associates individual development plans and training needs.
  • May monitor associate/client interactions utilizing the quality monitoring system and
  • Evaluate calls to ensure that World Class Service is being delivered based on the guidelines provided
  • May oversee the use of standard process workflows by team
  • May train and mentor team members and identify development needs, working with
  • Leadership to coordinate additional training as needed
  • Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
  • May serve as an acting backup to the Team Manager, providing leadership, guidance and direction to team members in the absence of the manager
  • May provide feedback on individual performance of associates to leadership.
  • Provide direct feedback to associates on areas of opportunities to enhance services provided to the client.
  • May contribute to providing feedback to leadership for associate performance appraisals.
  • Utilize sound judgment to escalate issues that may require intervention of the Team Manager
  • Analyze team statistics and prepare reports
  • Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed.



QUALIFICATIONS REQUIRED:

  • Bachelor's degree or equivalent in education and experience
  • At least 3 years of client service experience
  • At least 1 year of people leadership experience

#LISERVICE
#cb#

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Bachelor's degree
  • Flexibility to work until 7:00 pm, Monday - Friday.
  • Project Management experience
  • Proven success in a fast paced environment
  • Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
  • Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
  • Ability to work and thrive in a team environment, focused on achieving results
  • Ability to maintain cooperative working relationships with all levels of management
  • Ability to assess team members' performance and provide motivational support
  • Ability to work both independently and as part of a team
  • Strong client relationship building skills
  • Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
  • Proficient in the latest web technologies and working knowledge of various operating systems
  • Proficient using Microsoft Office
  • CPP or FPC certification
  • Proficiency and in-depth knowledge of pertinent ADP HR, Payroll and Benefits policies and procedures

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.


At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.



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