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Client Service Technician - Warminster, PA

UnitedHealth Group


Location:
WARMINSTER, PA
Date:
08/18/2017
2017-08-182017-09-16
Job Code:
1772975
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Job Details


Client Service Technician - Warminster, PA(Job Number:725133)
Description

Position Description:


Energize your career with one of Healthcare’s fastest growing companies.  

 

You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

 

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.

 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.


Primary Responsibilities:

  • Research, resolve, and respond to client questions and problems received via telephone calls, e-mail, letters, and faxes.
  • Ensuring client callbacks are completed in a timely manner and in accordance with customer service standards.
  • Document, track, and monitor client’s problems and issues to ensure proactive recognition and resolution of software and system trends.
  • Participate in team projects that enhance the quality and efficiency of help desk services, the department, and organization.
  • Acquire and maintain knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
  • Attend training sessions and participate in other knowledge enhancement activities.
  • Complete all reporting projects in an accurate and timely manner such as, but not limited to, customer service surveys, daily activity logs, and voicemail records.
  • Conduct software and system training to customers.
  • Function as a liaison with other support areas to meet a client’s request
  • Document and monitor personal queues on a daily basis
  • Provide evening and weekend on call support.
  • Complete special projects when assigned

Job Client Services/Sales Support
Primary Location US-PA-WARMINSTER
Other Location 
Organization OptumRx Strategic Solutions
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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