CLIENT SERVICES EXECUTIVE

  • Location:
    Austin, Texas, US
  • Additional Location(s)
    San Jose
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    AI or Artificial Intelligence, Big Data, Analytics, Cloud and Data Center, Collaboration, Video, Internet of Everything, Networking, Security, Service Provider, Software Development, Testing
  • Job Id
    1227031
New
What You'll Do
You will lead all aspects of the customer account with respect to Service deal transactions and drive the execution of customer facing activities to conclusion in a quality, timely, and correct manner.
You will sell solutions based on current and new portfolio of service offers including TS and AS
Drive Multiyear Services Contract Renewals and high attach rate in your assigned customers
You will plan and prioritize sales activities and customer/prospect contact towards achieving business objectives.
You will collaborate with cross-functional teams to create and lead account plans using all relevant data (renewals, new product funnel, potential upgrades and end-of-support situations).
You will maintain and develop existing and new customers relationships through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.
You will monitor and report on market and competitor activities and provide relevant reports and information.
You will communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
You will attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.

Who You'll Work With                                                                  
You will understand and effectively navigate customers' and partners' procurement process. Build relationships with customers and partners in positions that directly or indirectly influence the procurement process. Handle service pricing and margins according to agreed upon terms and work with cross functional teams (Commercial Finance, AS delivery, Operations, etc)

Who You Are
A hungery charismatic, articulate leader and humble in your approach. As a result, you have a winning record of developing and winning multimillion dollar multi-architecture contracts, and you can program manage complex, global initiatives.

At minimum, we expect you to have a BA/BS, 10 years' experience delivering enterprise networking services, as well as 5 years or more of sales support, solution development, or business development role. You should also have knowledge of Cisco route/switch and platform implementation. You have a demonstrated track record of pursuing and handling services engagements of $2M+.

Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
 
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
 
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Apply on the Company Site
Powered ByLogo