Client Services Manager - AGES Regional Sales EMEAR

  • Location:
    Issy Les Moulineaux, Ile De France, France
  • Additional Location(s)
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
  • Technology Interest
  • Job Id

The Role

The AGES Regional Sales Team require an experienced Client Services Manager to support the engagement and growth of the American HQ CGEM accounts. The role will focus on the development and execution of all parts of the Cisco Services Portfolio to help our customers with their most important IT challenges. The individual will partner with the Global Account Managers to develop the engagement strategy, execution plan and Service lead solutions to grow our value proposition to each client.

What You'll Do

You will manage all aspects of the customer account with respect to Service deal transactions. Drive the execution of customer facing activities to conclusion in a quality, timely, and correct manner. Manage service pricing and margins according to agreed upon terms. Coordinate with cross-functional teams. Sell solutions based on current and new portfolio of service offers. Understand and effectively navigating customers' and partners' procurement process. Build relationships with customers and partners in positions that directly or indirectly influence the procurement process. Properly qualifying opportunities to ensure optimization of Cisco resource. Drive Multiyear Services Contract Renewals and high attach rate in your assigned customers. Follow standardized and optimized sales processes. Utilize extended services team resources and tools, as appropriate based on defined engagement models, throughout the sell cycle, including SSA's, Proposal and SOW teams, Cisco Consulting, Field and Practice Delivery. Plan and prioritize sales activities and customer/prospect contact towards achieving business objectives.

Effectively manage personal time and productivity. Collaborate with cross-functional teams to create and manage account plans using all relevant data (renewals, new product funnel, potential upgrades and end-of-support situations). Maintain and develop existing and new customer relationships through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction. Respond to and follow up sales inquiries using appropriate methods. Monitor and report on market and competitor activities and provide relevant reports and information. Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships. Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.

Skills required
* Track record of selling large and complex Technology solutions with specific focus on driving business outcomes for clients, led through Services
* Self-starter with the ability to build executive relationships, articulate product and business strategies, create demand and close deals
* Good base knowledge of client business models is essential.
* Outstanding knowledge of the Cisco Services portfolio

*Experience of managing complex deals through all elements of the pre and post sales process

*Experience of partnering with the Delivery times to ensure consistent delivery against expectations
* Ability to lead a virtual team from the various lines of business within Cisco Systems including Inside Sales, Systems Engineering, Consultant Systems Engineering, Field and Product Marketing, Product Management and Business Unit

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