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Client Services Manager - Franklin, TN

UnitedHealth Group

Franklin, TN
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Job Details

740463 Client Services Manager Franklin TN

Client Services Manager - Franklin, TN (740463)

Position Description

Position Summary:

Energize your career with one of Healthcare’s fastest growing companies.  


You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The Client Services Manager will coordinate and manage the process functions within their Client Services Team. The Client Services Manager is responsible for the Key Performance Indicators for their Client Services Team. The position is responsible for management of all aspects of service for the assigned clients, supervision of team members, and coordination with the Director. The Client Services Manager will assist the Managing Director in planning, project management, and development.

Primary Responsibilities:
  • Ensure the team members support the goals and objectives related to protecting all lines of existing business, increasing revenue, improving his / her skills in communicating with our customers regarding solutions to their needs and concerns, developing relationships with our internal and external customers
  • Responsible for a book of business and responsible for the day to day Processing, attendance, scheduling, administration, cross training, staffing, discipline and performance evaluation of the Team Members
  • Coordinate projects within their team to meet the goals and objectives of the assigned book of business
  • Responsible for the supervision and coordination of timely and accurate invoices and reports to clients (This may include exploring the client processes, developing partnerships with clients, and development and implementation of AIM processes to provide the mutually agreed upon results)
  • Monitor and maintain designated contacts within the team’s assigned accounts and actively participate and lead the team members in managing the needs of assigned client payers 
  • Ensure accurate, current client information is maintained and shared with and available to all team members
  • Understand the administrative procedures of all accounts in the assigned book of business and will direct the team members to coordinate and produce timely accurate responses to client issues and all internal issues related to the client including research, check requests, commission denials, etc.
  • Understand and train team members on the basic concepts of all LOB’s, processing and how to review and understand reports produced
  • Assist the team members in identifying and understanding the needs of our client payers
  • Communicate with our client payers utilizing good verbal and business writing skills and use peers to proof communication to our customers for accuracy and clarity
  • Assist the Director, Client Services and the Senior Operation Manager in the selection and training of new client services employees, continuing education of the team members, and mentoring of newer team members
  • Monitor the goals and expectations of their team members, while assisting the department reach their goals and objectives
  • Assist in the onboarding of new clients
Required Qualifications:
  • Bachelor’s Degree (or higher) or High School Diploma / GED with 3+ years of experience in customer service, claims, or administrative work
  • 3+ years of experience in customer service, claims, or administrative work
  • Knowledge in health insurance claims adjudication and healthcare funding methodologies
  • Ability to create, edit, copy, send, and save documents, correspondence and spreadsheets in Microsoft Excel, Microsoft PowerPoint, Microsoft Word, and Microsoft Outlook
Preferred Qualifications:
  • Supervisory experience
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, client services, manager, Franklin, TN, Client Services Manager, claims adjudication, customer service

Job Details

  • Contest Number740463
  • Job TitleClient Services Manager - Franklin, TN
  • Job FamilyCustomer Services
  • Business SegmentOptum Operations

Job Location Information

  • Franklin, TN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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