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Client Services Representative (Mon-Fri 10am-7pm)

Cox Automotive

Groton, CT
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Client Services Representative (Mon-Fri 10am-7pm)
JobID: 1713116
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time


Dealertrack, a Cox Automotive Brand, is currently looking for a Client Services Representative with 2 years of experience to join our Client Services team in Groton, CT. This role is Monday - Friday, 10am - 7pm.

Our Teams:
Dealertrack's teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions.

Job Summary:
Our Client Service staff is comprised of friendly, courteous professionals who will help our clients with hardware and software issues from start to finish. They have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations.

Your Role:
Provide client support and technical resolution via email, phone and other electronic communications.
Troubleshoot and resolve all product-specific technical (hardware/software) problems.
Verify proper installation and configuration of software. 
Answer policy and procedural questions.
Provide training to clients in the use of system and applications.
Other duties as assigned


Education:   High School Diploma or Equivalent                   
Experience:  0-2 yrs                  
PC Hardware Troubleshooting
Software Troubleshooting
Problem Solving
Organizational Skills
Written Communication
Telephone Etiquette

What We Look For (preferred):
Communication Skills internal and external
Time management
Ability to "read" a customer
Interpersonal skills
Reliable and dependable

About us:
Dealertrack, a Cox Automotive Brand, is building a connected suite of software solutions and services to help automotive dealers thrive in today's digital retailing environment. From digital marketing to credit applications and financing, our integrated approach is making buying, selling and shopping for a car more efficient and enjoyable for everyone involved.

About Cox Automotive


Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit

Organization: Cox Automotive

Primary Location: US-CT-Groton-115 Poheganut Dr

Employee Status: Regular

Job Level: Entry Level

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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