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Client Services Representative

Cox Automotive


Location:
South Jordan, UT
Date:
11/16/2017
2017-11-162017-12-16
Job Code:
1717853
Cox Automotive
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Job Details

Company Cox Automotive
Title: Client Services Representative
JobID: 1717853
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

Dealertrack, a Cox Automotive Brand, is currently looking for a Client Services Representative with call center experience to join our DMS team in South Jordan, UT.

The Client Services Representative answers client inquiries and resolves a variety of technical issues regarding the Dealertrack Dealer Management Software (DMS) application. Candidates who apply for this role are expected to provide clients the level of service that exceeds their expectations whilst maintaining Dealertrack’s DMS High Touch services delivery standards. 

Your Role:
  • The Client Services Representative will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center 
  • Professionally manage a variety of questions and concerns from clients regarding technical inquiries for the Dealertrack Dealer Management Software (DMS) 
  • Responsible for responding to client inquiries, troubleshooting and/or resolving product issues, and providing the information to resolve our clients’ concerns 
  • Research technical problems with the aim of finding the best possible solution 
  • Work with internal team members via cases, phone, email and IM to escalate system and client issues 
  • Analyze data to resolve complex technical issues 
  • Use critical thinking and problem solving skills to resolve a wide variety of issues 
  • Follow up with client requests in a timely manner 
  • Correctly document all work in a case system 
  • Manage escalation cases with professionalism and a focus on client satisfaction 
  • Mentor team members to improve the departments overall success and client satisfaction 
  • Maintain constructive relationships with customers and bring to the attention of the manager any issues/inquiries 
  • Attend training sessions to improve and/or maintain skill sets
  • Works on other projects as assigned by their Manager/Supervisor 


Qualifications

Required Experience (minimum): 
  • High School Diploma required 
  • 0-2 years of related work experience 
  • Working knowledge of MS Outlook, Word and Excel 
What We Look For (preferred): 
  • College degree 
  • Maintain professionalism while working with clients, co-workers, and leadership 
  • Ability to work under pressure and against deadlines 
  • Ability to use discretion in managing confidential client data 
  • Ability to follow outlined processes and demonstrate good judgment 
  • Ability to work well independently and with a team 
  • Ability to analyze different types of data to draw conclusions 
  • Accounting/bookkeeping knowledge 
About us: 
Dealertrack, a Cox Automotive Brand, is building a connected suite of software solutions and services to help automotive dealers thrive in today's digital retailing environment. From digital marketing to credit applications and financing, our integrated approach is making buying, selling and shopping for a car more efficient and enjoyable for everyone involved.

COX-292 



About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-UT-South Jordan-10757 S River Front Pkwy

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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