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Client Specialist


Dresher, PA
Job Code:
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Job Details

Position Title: Client Specialist
Job Code: 450138
Job Location: Pennsylvania-Dresher

The Group Universal and Group Variable Universal Life administration team is currently seeking an experienced professional with excellent collaboration, communication, client support and technical abilities to support the administration processes of existing Group Insurance accounts.


This position will work closely with the Client Coordinator, Operations teams, Account Management, TPA’s and clients to offer exceptional customer service during implementation and on-going administration of GUL/GVUL clients.


Job Responsibilities

  • Manage the file feed process and has responsibility for research and resolution of fall out
  • In partnership with the Client Coordinator is responsible for the end to end payment process of active cases including: payment file feeds, error reconciliation, and suspense management
  • Supports departmental process improvements by providing Subject Matter Expertise to project teams
  • Independently manages multiple customized processes for clients ensuring exceptional service delivery
  • Develops Subject Matter Expertise in the administration systems, processes, and client expectations for the GUL/GVUL client base
  • Interacts directly with Customers, TPA’s and Brokers to support research and resolution of inquiries
  • Provides QC and QR for various administration processes and partners with operations team to resolve outstanding items

  • Minimum of 3 years Group Insurance (GI) experience with experience supporting life products and advance products such as Group Universal and Group Variance Universal Life insurance a plus.
  • 4-year college degree preferred but not required
  • Subject matter expertise of GI administration platforms and supporting processes (LinxG, CMWS, CustomerOne) preferred
  • Enthusiastic go-getter, self-motivated, flexibility and willingness to adjust with departmental needs
  • Ownership mentality and strong drive to see challenges through to full resolution
  • Strong analytical and problem-solving skills with the ability to identify root causes
  • Proven results orientation and ability to meet strict client and regulatory deadlines
  • Strong relationship building and collaboration skills with the ability to interact and forge strong relationships both internal and external
  • Advanced excel experience including pivot tables, formulas and reporting functionality

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Operations
Schedule: Full-time
Apply on the Company Site
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