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Client Trainer I

Cox Automotive


Location:
Oakbrook Terrace, IL
Date:
11/20/2017
2017-11-202017-12-19
Job Code:
1717730
Cox Automotive
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Job Details

Company Cox Automotive
Title: Client Trainer I
JobID: 1717730
Category: Training and Organizational Development
Industry: Cox Automotive
Job Type: Full-time

Description

This remote position is with vAuto, a business unit of Cox Automotive. All applicants must have a background with automotive software and/or automotive training in order to be considered. The Training Department plays a crucial role in connecting our customers to our software.
The Client Trainer I is responsible for the following:
  • Delivering intensive and complex learning content through web based training sessions to vAuto clients tailored to multiple learning styles and business needs.
  • Effectively presenting the vAuto suite of products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through training.
  • Training on core functionality, products, and modules, such as (but not limited to): Pricing, Appraising, AutoWriter, Merchandising, Provisioning, SubPrime, Conquest, Mobile, Photo Management, ListingLogic, Price Advisor, and more.
  • Maintaining a high level of energy and enthusiasm through each training session to keep clients engaged.
  • Successfully onboarding all assigned accounts with multiple training sessions, covering multiple products.
  • Monitoring usage of all products trained, following each session and proactively reach out to the clients or upper management to address any deficits or concerns.
  • Identifying risks and challenges during training sessions and taking appropriate steps to escalate concerns to upper management.
  • Becoming an expert of knowledge on the vAuto Tools and products to gain extended knowledge through onboarding, product enhancements, and weekly developments.
  • Accurately update and maintain customer and activity data into Salesforce CRM.
  • Maintaining an in-depth knowledge of current automotive trends and best practices to ensure educational content is relevant and provides maximum value to dealerships.
  • Providing upper management with feedback from training experiences for the purpose of improving the training curriculum, processes, and procedures.
  • Working with new Training Team members as required in mentoring activities.

Qualifications

  • Strong background in automotive software and/or automotive training
  • Experience in web-based software training
  • Must be comfortable being on the phone a strong majority of your day
  • Excellent communication, teambuilding and presentation skills
  • Exceptional organizational and time management skills with the ability to manage multiple projects simultaneously
  • Knowledge of MS Word, Excel, PowerPoint and other training software
  • Cooperative team player
  • Ability to prioritize and work independently
  • High enthusiasm, creativity, and desire to work on a fast paced/ever changing team with a positive attitude
  • Ability to communicate effectively within all levels of the organization
  • Experience working with CRM programs, preferably SalesForce.com
  • Experience presenting content with GoToMeeting or WebEx (or similar software)
  • Bachelor’s Degree Preferred


About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-IL-Oakbrook Terrace-1901 S Meyers Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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