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Clinical Administrative Coordinator - Call Center - Wausau, WI

UnitedHealth Group


Location:
Wausau, WI
Date:
11/21/2017
2017-11-212017-12-20
Job Code:
740693
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Job Details

740693 Clinical Administrative Coordinator Call Center Wausau WI

Clinical Administrative Coordinator - Call Center - Wausau, WI (740693)

Position Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Employees in this position include those responsible for initial Triage of members, Administrative Intake of members or managing the Admission / discharge information post - notification, and working with hospitals and the Clinical team. Function includes managing Incoming calls, managing requests for services from Providers/members, providing information on available Network services and transferring members as appropriate to Clinical staff. Also manages the Referrals process, processes Incoming and Outgoing Referrals, and Prior Authorizations. This function also includes Intake, Notification and Census roles.

Primary Responsibilities:
  • Respond to Incoming Provider and Enrollee calls
  • Resolve Customer Service inquiries
  • Assist with faxes and emails
  • Moderate work experience within own function
  • Some work is completed without established procedures
  • Basic tasks are completed without review by others
  • Handle pre - authorization calls for upcoming surgeries, hospital admissions, imaging and therapy, etc
  • Supervision / guidance is required for higher - level tasks
  • Other duties as assigned by manager and / or director
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years of customer service experience analyzing and solving customer issues and concerns
  • Previous experience working in a Call Center
  • Previous experience working with Microsoft Office (Word, Excel, Outlook) and Windows PC applications, which includes the ability to learn new and complex computer system application and their use for phone and off phone
  • Comfortable working Monday through Friday from 10:30 am to 7:00 pm CST or 11:30 am to 8:00 pm CST
Preferred Qualifications:
  • Data Entry experience
  • Previous Clinical or Healthcare experience
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Wausau, Wisconsin, Clinical, Administrative, Healthcare, UMR

Job Details

  • Contest Number740693
  • Job TitleClinical Administrative Coordinator - Call Center - Wausau, WI
  • Job FamilyMedical and Clinical Operations
  • Business SegmentUHC Clinical Services

Job Location Information

  • Wausau, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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