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Clinical Administrative Coordinator - Call Center - Wausau, WI

UnitedHealth Group


Location:
Wausau, WI
Date:
06/23/2017
2017-06-232017-07-22
Job Code:
1746245
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Job Details


Clinical Administrative Coordinator - Call Center - Wausau, WI(Job Number:713719)
Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Employees in this position include those responsible for initial Triage of members, Administrative Intake of members or managing the Admission/discharge information post-notification, and working with hospitals and the Clinical team. Function includes managing Incoming calls, managing requests for services from Providers/members, providing information on available Network services and transferring members as appropriate to Clinical staff. Also manages the Referrals process, processes Incoming and Outgoing Referrals, and Prior Authorizations. This function also includes Intake, Notification and Census roles.

Primary Responsibilities:

  • Respond to Incoming Provider and Enrollee calls
  • Resolve Customer Service inquiries
  • Assist with faxes and emails
  • Moderate work experience within own function
  • Some work is completed without established procedures
  • Basic tasks are completed without review by others
  • Handle pre-authorization calls for upcoming surgeries, hospital admissions, imaging and therapy, etc
  • Supervision/guidance is required for higher-level tasks
  • Other duties as assigned by manager and/or director

Job Clinical Admin & Processing
Primary Location US-WI-Wausau
Other Location 
Organization Clin Support & Notifications
Schedule Full-time
Number of Openings 2
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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