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Clinical Research Volunteer Recruitment Manager


Brussels, WI 54204
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Job Details

The Pfizer Clinical Research Unit (PCRU) in Brussels is a state-of-the-art research facility with sixty inpatient beds dedicated to early clinical trials (Phase 1 & 2a studies). There are only two CRUs worldwide, one in New Haven (USA) and one in Brussels (Belgium). The clinical trials, with the help of healthy volunteers and patients, are key in the development of new medicines which will help patients worldwide. The studies run in the PCRU are set up in collaboration with US and UK Study Teams, based on the most accurate protocols. The volunteer recruitment department of the PCRU is responsible for the recruitment of healthy volunteers and patients, responding to the study specific criteria. This department also ensures the visibility of the activities ran at the BRCRU and the accurate communication on those activities to tackle the taboo around clinical trials. Colleagues in our department are the main point of contact for our volunteers, being our key partners. We are a fast growing multicultural team introducing the lay public and registered volunteers to our studies and activities.

For this role, we are looking for an enthusiastic and engaged manager who is passionate and/or willing to learn about research and ready for a multi-disciplinary collaboration with our healthy volunteers/patients, local and global study teams, health care professionals.

**POSITION SUMMARY** Leads the volunteer recruitment department by:

+ Managing the Clinical Research Recruiters, Clinical Research Development Specialist and Patient recruitment Manager

+ Acting as a sponsor for consultants providing services related to volunteer recruitment management

+ Demonstrating (pro)active resource management linked to workload and different types of team dynamics

+ Developing and maintaining unit volunteer recruitment capability to conduct a broad range of exploratory development studies.

+ Being responsible for activities related to volunteer database management, preselection of suitable study candidates and overall interaction with clinical trial volunteers.

+ Ensuring long term recruitment planning, anticipation for all exploratory and full development studies conducted in the PCRU.

+ Ensuring visibility of activities and accurate communication on those activities to tackle the taboo around clinical trials


+ Oversight of the volunteer database (advertisement, recruitment, retention, eligibility classification, and compensation) and maintenance of the volunteer and research records

+ Manage the day-to-day oversight of all operational aspects of the, volunteer (staff, equipment, supplies).

+ Manage the planning for scheduling, volunteer recruitment and implementation of all exploratory and full development studies conducted in the PCRU

+ Prioritize and coordinate all efforts within the PCRU and collaborate between disciplines/divisions (Clinical Development, other Pfizer Clinical Research Units and Belgian divisions) to resolve issues and accomplish recruitment related organizational goals.

+ Ensure "Data Protection legislation" is respected

+ For volunteer recruitment staff: anticipate recruitment, training, appraise and provide for career counseling / development of staff including continued competency.

+ Support ongoing capture and analysis of metrics to demonstrate value and increase productivity

+ Participate in the creation and implementation of global and local SOPs

+ Delegate to expedite operational efficiency and facilitate development of supervisory staff.

+ Ensures quality volunteer data generation


+ Reports to the Business Operations Director

+ Networks and collaborates with other Pfizer CRU to ensure organizational consistency of standard operating procedures.

+ Networks and collaborates with other Pfizer colleagues to identify appropriate partners for conduction of (patient)trials

+ Functional reporting relationship to clinic medical staff in areas of medical oversight and intervention for study subjects

+ Act as unit representative towards other Pfizer and non-Pfizer departments and customers

+ Collaborates across multiple internal departments (technical, financial, procurement, regulatory, project management, etc.).


Education and experience:

+ Minimum of a Bachelor Degree

+ Minimum of 3 year experience in a management position (including : supervisory skills, development, conflict resolution)

+ Minimum of 5 years of relevant experience in a health related discipline, with at least 5 years in pharmaceutical or medical research (Prior experience in Phase 1 or exploratory research advantageous).

+ Must have excellent working knowledge of computers, familiar with Microsoft Office Applications and with the use of new media

Language Skills

+ Excellent written and verbal skills in English, French and Dutch are essential

Communication Skills

+ Working knowledge of new media

+ Superior written and verbal skills are essential; including the ability to communicate complicated research principles in easily understandable language

+ Ability to communicate effectively with management group, colleagues, subjects, external customers and healthcare professional

Management Skills

Strategic understanding

+ C onflict resolution, allocation of limited resources, staff development, and change facilitation

+ Must be able to instruct and assist less skilled or inexperienced personnel in the performance of study activities and operational support activities.

+ Able to view issues and opportunities in broader context & proactivity


+ Able to act as team member to effectively collaborate to support UNIT/department objectives as evidenced by 360 degree feedback

+ Acts to achieve departmental and global goals

+ Able to lead multi-disciplinary groups; ability to manage and motivate

+ Participation in multifunctional, interdepartmental management teams.

+ Change and innovation leadership

Presentation Skills Experience in the delivery of presentations.

Financial Accountability Ability to develop budget estimates, justify costs and manage performance against budget

Clinical Research Working knowledge of Clinical research Process is a plus

OUR OFFER If you are up for a unique and fascinating experience in the pharmaceutical world, combined with a good dose of early development clinical research than this might be the spot for you.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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