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Collections Analyst - Hartford CT

UnitedHealth Group

Hartford, CT
Job Code:
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Job Details

733395 Collections Analyst Hartford CT

Collections Analyst - Hartford CT (733395)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Financial discipline and accountability count more today than ever. Which is why your performance and innovation will find a reception here like nowhere else as you help people live healthier lives while doing your life's best work.(sm) 

Primary Responsibilities:

  • Aggressively work/resolve assigned regions cases, be prepared to respond to questions from all levels regarding status updates on those cases
  • Facilitate internal/external meetings with Debtors, Health Plan Market CFO's, SCE's, Brokers and Billing/DSO Analysts to resolve billing/collection disputes
  • Collaborate with Finance Leads/SCE's and Billing analysts to determine next steps on specific cases being worked by the analyst
  • Place outbound/receive inbound calls to/from debtors and brokers
  • Issue letters/place follow up calls/emails to/from debtors and brokers
  • Negotiate settlement/Payment plans with debtor appropriately
  • Prepare and participate in weekly RRI, M2M, Soft Call Database calls for health plan assigned cases, responding with current status on assigned cases, being able to support rationale as to current status
  • Obtain Health Plan Market CFO's approvals for account adjustment/write-offs; prepare to explain rationale behind adjustment/write-off
  • Collaborate with debtor, and Health Plan Market CFO to obtain approvals for promissory notes, draft note, obtain customer signature, monitor for payments and collaborate with HP Finance Directors if/when debtor stumbles
  • Educate and train new banking/billing, SCE's and Market CFO's on the CDM collection process for Severe and Demand letters, along with promissory notes

Required Qualifications:

  • Undergraduate degree preferred or equivalent experience
  • 2+ years of professional business experience specifically related to Debt Collections (individual/commercial)
  • Excellent communication, customer service, and organizational skills
  • Intermediate proficiency with Excel and Word
  • Must be self-motivated and self-starter and work independently
  • Ability to function in fast paced environment


Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number733395
  • Job TitleCollections Analyst - Hartford CT
  • Job FamilyFinance
  • Business SegmentUHC Benefit Ops - Corporate

Job Location Information

  • Hartford, CT
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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