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Collections Coordinator - Chantilly, VA

UnitedHealth Group


Location:
CHANTILLY-Virginia, VA
Date:
09/05/2017
2017-09-052017-10-04
Job Code:
1791850
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Job Details


Collections Coordinator - Chantilly, VA(Job Number:732103)
Description

Position Description:

If you are looking for a way to help others, while you put your customer service skills to good use, this may be the career for you. As a Medical Collections Coordinator at Optum360, a fast - paced, high growth company within UnitedHealth Group, you will be contacting and consulting with patients and / or their families who have outstanding medical bills. You'll consult directly with our customers to identify reasons for late payments and set up payment plans that are mutually agreeable. Your ability to communicate, persuade and convey payment urgency is critical to the overall success of our company. Your work will not only impact the bottom line, but it will also make a difference in the lives of our customers, greatly reducing their financial burden. At the end of the day, you'll know you are doing your life's best work(sm).

Positions in this function contact customers to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries / issues. Responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and / or outside agencies in more complex collection cases.

Primary Responsibilities:

  • Contacts customers through a variety of methods (email, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
  • Obtains agreement, after discussion with customer, on potential balance payoff and / or payment terms within stated level of authority and guideline limits
  • Performs research and documents on various computer systems customer information regarding current status, payment expectations, notes of conversations and other relevant information
  • Prepares and submits reports to internal management on status of outstanding medical bills and proposed / planned payment settlement details
  • May in some instances transfer settlement of account and related information to external collection agencies and remains in contact with them regarding further payment activity
  • Candidate will be responsible for handling up to 500 client accounts with a focus on reducing aging > 90 days.
  • Must have excellent customer service skills and be comfortable making soft collection calls.
  • Candidate must be able to multi - task and work well with others.
  • This function is responsible for insurance premium collections.
  • Moderate work experience within own function.
  • Some work is completed without established procedures.
  • Basic tasks are completed without review by others.
  • Supervision / guidance is required for higher level tasks.

Job Collections
Primary Location US-VA-CHANTILLY-Virginia
Other Location 
Organization O360 Quest
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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