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Patient Financial Services (Revenue Cycle) Collections Manager - Phoenix, AZ

UnitedHealth Group

Phoenix, AZ
Job Code:
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Job Details

Patient Financial Services (Revenue Cycle) Collections Manager - Phoenix, AZ(Job Number:696095)

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)   
The Collections Manager is responsible for the management of end-to-end processes including management of re-billing, collection, post payment review, and correspondence functions of all payors for all patient accounts. The incumbent is also responsible for working with other payers to ensure proper reimbursement of primary and secondary payers. This position is responsible for managing and coordinating team efforts toward a specific service delivery function. The position provides coaching, feedback, and corrective action to service delivery team members where needed. This position has oversight of Onshore and Offshore inventory management.
Primary Responsibilities: 
  • Manages the work of Patient Financial Services collection team members by empowering, coaching, answering questions, giving guidance, and leading by example
  • Ensures compliance with state and federal laws regulations for Government and Non-government and other third party payers. Thorough understanding of revenue cycle concepts including HMO, PPO, POS, EPO and capitation
  • Maintains ongoing knowledge of UB-04, HFCA 1500, ICD-9 and ICD-10 and other mandatory state billing forms and filing requirements
  • Facilitates the identification of issues and solutions by team members
  • Ensures compliance of customer expectations and requirements
  • Provides feedback to the other Managers, Director of PFS and Facility Managers, regarding the accurate identification of payers and registration of patients
  • Monitors billing, collection, post payment review and correspondence and processes to determine improvement opportunities
  • Provides team members with opportunities for learning, creativity, and personal growth
  • Generates enthusiasm and commitment among team members; fosters and reinforces team-based results
  • Evaluates individual and team performance, identifies areas for improvement, and makes recommendations to team members and business leaders
  • Conducts formal performance reviews and provides feedback to team members. Works with team members to improve, track, and develop areas of poor performance
  • Monitors performance of Patient Financial Services collection team and ensures key performance indicator criteria are met or exceeded
  • Monitors and manages performance relative to standards set by the Service Level Agreements (SLA) with customers

Job General Operations Management
Primary Location US-AZ-Phoenix
Other Location 
Organization O360 Dignity Health Back Ops
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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