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Collections Representative - Duluth, MN

UnitedHealth Group


Location:
Duluth, MN
Date:
01/16/2018
2018-01-162018-02-14
Job Code:
745150
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Job Details

745150 Collections Representative Duluth MN

Collections Representative - Duluth, MN (745150)

Position Description

Position Description:
 
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

The Collections Representative is responsible for insurance premium collections.
 
This position is full-time (40 hours / week) Monday - Friday. Employees are required to work our normal business hours of 8:00am to 6:30pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 4316 Rice Lake Road, Duluth, MN 55811.

Primary Responsibilities:
  • Contact customers to determine reason for payment delinquency
  • Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments
  • Handle unresolved inquiries / issues
  • Responsible for developing, implementing, maintaining and managing organization policies on collection practices
  • May work with outside legal counsel and / or outside agencies in more complex collection cases
  • Some work is completed without established procedures
  • Basic tasks are completed without review by others
  • Supervision / guidance is required for higher level tasks
Required Qualifications:
  • An education level of at least a High School Diploma or GED or 10+ years of experience in collections or billing
  • 1+ years of collections, billing, or customer service experience analyzing and solving customer problems
  • Available to work 40 hours per week within the operating hours of the site
  • Familiarity with a computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Physical Requirements and Work Environment:
  • Extended periods of sitting at a computer and use of hands / fingers across keyboard or mouse
  • Office environment
There are several steps in our hiring process. It’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life’s best work.SM
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Collections Representative, Duluth, MN, collections, billing, customer service

Job Details

  • Contest Number745150
  • Job TitleCollections Representative - Duluth, MN
  • Job FamilyBilling
  • Business SegmentUHC Benefit Ops - MandR Ops

Job Location Information

  • Duluth, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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