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Collections Representative - Indianapolis, IN

UnitedHealth Group

Indianapolis, IN
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Job Details

734193 Collections Representative Indianapolis IN

Collections Representative - Indianapolis, IN (734193)

Position Description

Position Description:

If you are looking for a way to help others, while you put your customer service skills to good use, this may be the career for you. As a Medical Collections Representative at Optum360, a fast - paced, high growth company within UnitedHealth Group, you will be contacting and consulting with patients and / or their families who have outstanding medical bills. You'll consult directly with our customers to identify reasons for late payments and set up payment plans that are mutually agreeable. Your ability to communicate, persuade and convey payment urgency is critical to the overall success of our company. Your work will not only impact the bottom line, but it will also make a difference in the lives of our customers, greatly reducing their financial burden. At the end of the day, you'll know you are doing your life's best work(sm).

Primary Responsibilities:

  • Resolve open balance accounts by analyzing various unpaid claims reports and making effective decisions based on policies and procedures.
  • Follow - up on unpaid patient / insurance claims for Medicare, Medicaid and commercial carriers.
  • Analyze EOB denials to determine if appeal should be submitted for additional payment.
  • Research and process denials.
  • Maintain awareness of managed care and billing issues.
  • Coordination of EOB's from insurance carriers.
  • Help with data retrieval and questions during audits.
  • Help with problem solving with system issues.
  • Work with IT department to maintain standard procedures for billing.
  • Assist in training of Coordinator I employees.
  • Responsible for adhering to all accepted corporate billing policies and procedures.

Required Qualifications:

  • High School Diploma / GED
  • Recent Insurance Follow Up experience within the Healthcare Industry (within the last 5+ years; Recent follow up on denied and un - responded claims)
  • Willingness to work overtime when needed and work within operating hours between (6:00 AM – 5:30 PM EST); you will have the option to utilize flex schedule

Preferred Qualifications:

  • Some College experience (or higher)

Soft Skills:

  • Exceptional analytical and problem solving ability
  • Excellent communication skills both verbal and written.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Billing, Medicare, Medicaid, Insurance, Accounts Receivable, Collections

Job Details

  • Contest Number734193
  • Job TitleCollections Representative - Indianapolis, IN
  • Job FamilyBilling
  • Business SegmentOptumInsight

Job Location Information

  • Indianapolis, IN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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