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Collections Representative - Indianapolis, IN

UnitedHealth Group

Indianapolis, IN
Job Code:
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Job Details

Collections Representative - Indianapolis, IN(Job Number:711878)

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

If you are looking for a way to help others, while you put your customer service skills to good use, this may be the career for you. As a Medical Collection Representative at Optum360, a fast-paced, high growth company within UnitedHealth Group, you will be contacting and consulting with patients and/or their families who have outstanding medical bills. You'll consult directly with our customers to identify reasons for late payments and set up payment plans that are mutually agreeable. Your ability to communicate, persuade and convey payment urgency is critical to the overall success of our company. Your work will not only impact the bottom line, but it will also make a difference in the lives of our customers, greatly reducing their financial burden. At the end of the day, you'll know you are doing your life's best work(sm).

Primary Responsibilities:

  • Resolve open balance accounts by analyzing various unpaid claims reports and making effective decisions based on policies and procedures.
  • Follow-up on unpaid patient/insurance claims for Medicare, Medicaid and commercial carriers.
  • Analyze EOB denials to determine if appeal should be submitted for additional payment.
  • Research and process denials.
  • Maintain awareness of managed care and billing issues.
  • Coordination of EOB's from insurance carriers.
  • Help with data retrieval and questions during audits.
  • Help with problem solving with system issues. Work with IT department to maintain standard procedures for billing. Assist in training of Coordinator I employees.
  • Responsible for adhering to all accepted corporate billing policies and procedures. Policies and procedures.

Job Collections
Primary Location US-IN-Indianapolis
Other Location 
Organization O360 Quest
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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