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Collections Supervisor - Atlanta, GA

UnitedHealth Group

Atlanta, GA
Job Code:
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Job Details

753156 Collections Supervisor Atlanta GA

Collections Supervisor - Atlanta, GA (753156)

Position Description

Position Description:

Healthcare isn’t just changing. It’s growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities. 


Who are we? Optum360. We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. 

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.

This position will be responsible for the supervision of assigned staff, day-to-day functions and meeting the overall goals of each designated project.

Primary Responsibilities:

  • Responsible for all aspects of the daily supervision and productivity of assigned projects as it pertains to billing, follow-up, collections and customer service
  • Responsible to stay in constant communication with Senior Management regarding all aspects of assigned projects; identify and report operational issues
  • Maintain detailed reports on current projects and assist with client workflows
  • Facilitate processes to include running reports, identifying issues and managing data entry processes
  • Train new staff on projects specifics, as well as coach and counsel
  • Meet project goals and maintain quality performance resulting in client satisfaction
  • Responsible for review and approval of timesheets, time off and expenses for direct reports
  • Responsible for working client accounts as needed
  • Communicate with clients, as necessary, in a timely and professional manner
  • Provide associates adequate information to perform the job they are expected to do
  • Monitor billing error reports assisting with hospital departments to resolve error
  • Keep management abreast of project progress and issues via reports and other communications
  • Conduct ongoing, not less than quarterly account reviews for assigned associates to ensure quality service, productivity and performance for our clients
  • Monitor workflow and the integrity of outgoing data and reports to clients
  • Ensures accuracy and completeness of own work and that of team members
  • Expresses self in a confident manner in both individual and group settings
  • Embraces change and coaches others to deal with change effectively
  • Anticipates customer needs and proactively develops solutions to meet them
  • Weekly quality reviews to ensure Collectors meet minimum quality standards of 95%
  • Serves as a key resource on complex and / or critical issues
  • Reviews work performed by others and provides recommendations for improvement
  • Provides explanations and information to others on the most complex issues
  • Prepares reports by collecting, analyzing, and summarizing information and trends
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 5+ years of Hospital Revenue Cycle experience
  • 5+ years of Supervisory experience
  • Proficiency within Microsoft PowerPoint (ability to create and edit decks)
  • Proficiency within Microsoft Excel (Pivot tables, formulas, v look ups)
  • Knowledge of Healthcare collections
  • Ability to work 8:00 am - 4:30 pm with the availability to work as early as 6:30 am and stay as late as 6:00 pm
Preferred Qualifications:
  • Undergraduate Degree (or higher)
  • Knowledge of Medicare Rules and Regulations
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: medical collections representative, customer service, collections representative, customer service representative, optum360

Job Details

  • Contest Number753156
  • Job TitleCollections Supervisor - Atlanta, GA
  • Job FamilyBilling
  • Business SegmentOptumInsight

Job Location Information

  • Atlanta, GA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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