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Collections Supervisor - Rancho Cordova, CA

UnitedHealth Group


Location:
RANCHO CORDOVA, CA
Date:
02/16/2018
2018-02-162018-03-17
Job Code:
748372
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Job Details

748372 Collections Supervisor Rancho Cordova CA

Collections Supervisor - Rancho Cordova, CA (748372)

Position Description

Position Description:

Healthcare isn’t just changing. It’s growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities. 

 

Who are we? Optum360. We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. 

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.

In the role of Collections Supervisor, you will lead a team that is responsible for contacting and consulting with patients of family members regarding the payment of medical bills. Your role will include the selection and hiring of new team members, training of your team and insuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor / manager in this division.

Primary Responsibilities:
  • Coordinate, supervise and accountable for the daily / weekly / monthly activities of a team of 15 to 20 Medical Collections Representatives
  • Set priorities for the team to ensure task completion and performance goals for the team are achieved
  • Coordinate work activities of team with other supervisors, managers, and departments
  • Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
  • Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews
  • Identify and resolve operational problems using defined processes, expertise, and judgment
  • Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed
  • Consistently provide practical / relevant recommendations for improvements to process or practices and participates in the implementation
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years of Customer Service, Billing or Collections experience
  • Demonstrated proficiency of Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, collections, reimbursement calculation and payment
  • Ability to work with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance
  • Ability to travel up to 5% of the time (4 times per year)
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Medical collections representative, customer service, collections representative, customer service representative, optum360

Job Details

  • Contest Number748372
  • Job TitleCollections Supervisor - Rancho Cordova, CA
  • Job FamilyBilling
  • Business SegmentOptumInsight

Job Location Information

  • RANCHO CORDOVA, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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