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Commercial Account Representative

Cox Automotive

Milton, ON
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Commercial Account Representative
JobID: 177824
Category: Sales
Industry: Cox Automotive
Job Type: Full-time


Job Description:

This position is responsible for maintaining positive relationships with Commercial Accounts customers, working closely with accounts to coordinate vehicles for sale, and ensuring effective operational flow.

Job Responsibilities:

  • Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems.
  • Establish and maintain close working relationships and good rapport with major commercial accounts.
  • Develop new commercial accounts through personal and phone contact with potential customers and increase level of consignment with existing customers.

·Resolves customer problems and inquiries effectively and efficiently, while consistently providing quality service.

·Review customer account records for completeness and accuracy; maintains customer account files in compliance with contract requirements.

·Review and update condition report; approve and audit vehicle repair report. 

·Walk vehicles and make recommendations for reconditioning to increase vehicle value.

·Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. 

·In coordination with account administrator and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.

·Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles. 

·Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. 

  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.



  • High School Diploma or equivalent required.

·        2 - 4 years of experience in the automobile industry or the Auction business required.

  • Associate’s degree in Business Administration or related field preferred..

·        Valid Driver’s License and safe driving record required. 

·        Ability to drive vehicles with standard and automatic transmission. 

  • Excellent communication and interpersonal skills required.
  • Commitment to providing excellent customer service essential.
  • Strong organization skills required.

·        Good computer and software knowledge, as well as experience with AS400 essential preferred. 

·        Regularly required to stand, walk, reach, talk and hear.

·        Ability to sit or stand for prolonged periods of time.

·        Vision abilities required include close, distance, color, and depth perception.


Work Environment:

Occasional exposure to outdoor weather conditions.  Moderate noise level.



The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

About Cox Automotive


Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit

Organization: Cox Automotive

Primary Location: CA-ON-Milton-8277 Lawson Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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