Commercial Manager

  • Location:
    Feltham, England, United Kingdom
  • Additional Location(s)
    London City
  • Area of Interest
  • Job Type
  • Technology Interest
    Internet of Everything
  • Job Id

What You'll Do

The Commercial Manager will engage with a dedicated, global sales, delivery and customer services team to drive the successful execution of the commercial elements of a complex, multi-year operate and transformation contract.

The Commercial Manager will

  • “CR” (LCA splits, decommissions, Invoices changes, address and entity changes, disputes, application of WHT, currency exchanges)
  • Provide regular communication of CR programme cost impact to customer
  • Manage bad-debt evaluation, escalation with contracts team and collections
  • Provide regular communication of global credit hold position to account team
  • Interface with Programme Sales Lead to provide needed documentation for Change Request approval (ie: CR scope so quotes and approvals can be obtained).
  • Interface with customer to track programme budget, invoices and milestone schedules, and forecast by domain, country, site
  • Provide the programme with updated site service and product capex cost, ensuring that all sites have a valid, certified and signed-off product and implementation cost (BOM provided by sales/delivery, implementation cost provided by delivery)
  • Engage with delivery and asset management team to ensure timely and correct sweeps and true-up communication for Cisco Operate Services (ie: CMS and maintenance)
  • Engage with Delivery Financial Lead to validate financial baseline for plan, aligned with financial cost base
  • Engage with Project Management team to support the management of available budget against programme schedule
  • Provide weekly updates summary of bad debt report to customer

Who You'll Work With

The Commercial Manager will work closely with a large, globally dispersed, dedicated account, delivery, and customer service team.    You will also be required to interface with a global financial services customer.  

Who You Are

You have demonstrated ability to be flexible, positive, and creative in a dynamic, fast paced and changing environment.  You have the ability to excel in an environment of high autonomy and to produce business results.  Strong communication and listening skills, a thorough approach to complex problem solving, decision-making ability, and a high motivation towards setting and delivering “excellence”.  Evidence of a style which builds alliances, emphasizes high morale, and an effective teamwork.


  • Knowledge of the Services/Advanced Services business

·       Strong verbal and written communication skills.

Why Cisco

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco

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