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Community Health Worker - Seattle, WA

UnitedHealth Group

Seattle, WA
Job Code:
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Job Details

754570 Community Health Worker Seattle WA

Community Health Worker - Seattle, WA (754570)

Position Description

Position Description: 
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.
Our Customer Service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.
Employees in this position will work as an extension of the local Provider Care teams by aligning to geographical regions and clinics that care for a high volume of Medical & Retirement membership, as well as coordinating all facets of patients’ needs.
Primary Responsibilities:
  • Review all member charts prior to a physician appointment and create alerts / triggers to highlight star opportunities for the provider.
  • Partner with the practice's administrative and clinical staff while managing patient appointments and data between visits.
  • Assist members in navigating their network of providers by assisting with follow-up and specialist appointments as needed.
  • Assist with program eligibility verification.
  • Appropriate referrals to Case Management staff.
  • Interact with patients via telephone; scheduling appointments.
  • Perform data collection and quality monitoring activities, as applicable.
  • Document case information completely, accurately, and in a timely manner.
  • Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs.
  • Provide ongoing support and education to team members.
  • Optimize customer satisfaction, and positively impact productivity.
  • Will not conduct any evaluation or interpretation of clinical data and will be supervised by Licensed and / or Certified staff.
  • Adhere to corporate requirements related to industry regulations / responsibilities.
  • Maintain confidentiality and adhere to HIPAA requirements.
  • Other duties, as assigned.
Required Qualifications:
  • High School Diploma / GED
  • Available to work Monday - Friday, 8:00 AM - 5:00 PM
  • 1+ years of telephonic customer service experience
  • 2+ years of healthcare experience
  • Candidates must know how to create, edit, copy, send and save documents, correspondence and spreadsheets in Microsoft Word, Microsoft Excel and Microsoft Outlook
  • Knowledge of HIPAA Compliance Requirements
  • Data entry experience, with a typing speed of at least 45+ WPM
Preferred Qualifications:
  • Bilingual fluency in English and Spanish
  • Experience working in a physicians, providers, and / or medical office
  • EMR (Electronic Medical Records) knowledge and experience
  • HEDIS or STARs experience highly preferred
  • Medical Assistant Certification
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UHG, Arizona, telephonic, customer service, healthcare, HIPAA, data entry, HEDIS, STARs

Job Details

  • Contest Number754570
  • Job TitleCommunity Health Worker - Seattle, WA
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptumInsight

Job Location Information

  • Seattle, WA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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