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Community Outreach Specialist - Mississippi Gulf Coast Telecommute

UnitedHealth Group

Biloxi, MS
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Job Details

748142 Community Outreach Specialist Mississippi Gulf Coast Telecommute

Community Outreach Specialist - Mississippi Gulf Coast Telecommute (748142)

Position Description

Position Description:


You never thought your career could help millions of lives. Well, here you can. As a Marketing Specialist, you'll utilize innovative strategies and programs to ensure access to health care coverage for the underserved and impact millions of lives. You'll use your energetic, empathetic approach to marketing and improvement to membership experience. Through community marketing and outreach, and in enhancing membership experience efforts, you will have direct impact on membership growth and retention. You'll use your creativity, strategic lens and outspoken attitude to be part of an elite team to rewrite the history of UnitedHealth Group. Join us and start doing your life's best work. (sm)

Primary Responsibilities: 

  • Acts as UnitedHealthcare Community Plan outreach representative at community events, health fairs, community meetings and activities of the health plan.

  • Establishes our presence in the community and visibility to members and prospective members by creating a full calendar of outreach opportunities, securing participation in established events, and setting up and conducting our own activities. 

  • Develops and strengthens relationships with key partners, including community-based partners, faith-based organizations, provider groups, governmental agencies and more, who serve our members and Medicaid eligible individuals.

  • Sets up event participation, including setting up booth/table, collateral materials, games and engagement interactions, and other supplies for exhibits and meetings with community.

  • Supports health education activities programs and campaigns in clinics, community centers, farmer's markets and partner locations.

  • Assists in tracking, organizing and ordering collateral and health education materials and giveaways.

  • Collects and manages outreach and event data to track effectiveness of activities and other key metrics.

  • Assists marketing manager in preparation of plan reporting on membership and outreach activities, and provides analysis on implications of data for senior management.

  • Analyzes enrollment and disenrollment trends in target service areas as well as among membership.

  • Assist the member service manager in preparation of various required membership reports.

  • Develop internal guidance and training materials regarding member services that are consistent with outreach efforts.

  • Assist in the engagement of the call center.

  • Assist in the tracking of membership statistics and data and provide reports to state partners and the leadership team.

  • Assist in the analysis of the Consumer Assessment of Healthcare Providers and System.

  • Performs all job duties in accordance with the contractual and regulatory compliance requirements.

  • Participates in telephonic outreach, redirecting questions to appropriate persons, as needed.

  • Works on special projects and all other professional duties as assigned.

Required Qualifications:

  • Bachelor's Degree (or higher) OR High School Diploma / GED with 8+ years of community outreach and member services experience
  • 1+ years of experience building and maintaining Client relationships.
  • Experience conducting presentations to community stakeholders and leaders.
  • Must have access to reliable transportation to travel within designated area for both planned and unplanned  events or meetings.
  • Must be able to work in Jackson, Harrison or Hancock county by date of start
  • Must be willing to travel up to 75% of the time
  • Must be able to work standard business hours with the ability to work events on nights or weekends as needed.

Preferred Qualifications:

  • Medicaid / Healthcare knowledge.
  • Marketing and Communication experiences
  • Bilingual fluency with English and Spanish is a plus.

Soft Skill:

  • Written and communication skills
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Community Outreach Specialist, Mississippi, Jackson county, Harrison county, Hancock county, membership outreach, community relations, healthcare, outreach

Job Details

  • Contest Number748142
  • Job TitleCommunity Outreach Specialist - Mississippi Gulf Coast Telecommute
  • Job FamilyMarketing and Advertising
  • Business SegmentCommunity and State

Job Location Information

  • Biloxi, MS
    United States
    North America
  • Other LocationsGulfport, MS
    Moss Point-Mississippi, MS
    Pascagoula-Mississippi, MS
    Bay St. Louis-Mississippi, MS
    D'lberville-Mississippi, MS

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 75 % of the Time
  • Telecommuter PositionYes
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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