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Community Outreach Specialist - Tacoma, WA (Pierce County)

UnitedHealth Group

Tacoma, WA
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Job Details

733345 Community Outreach Specialist Tacoma WA Pierce County

Community Outreach Specialist - Tacoma, WA (Pierce County) (733345)

Position Description

Position Description:

UnitedHealthcare Community & State is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the U.S. healthcare system.

If you're ready to help make healthcare work better for more people, you can make a historic impact on the future of healthcare at UnitedHealthcare Community & State.

We contract with states and other government agencies to provide care for over two million individuals. Working with physicians and other care providers, we ensure that our members obtain the care they need with a coordinated approach.

This enables us to break down barriers, which makes healthcare easier for our customers to manage. That takes a lot of time. It takes a lot of good ideas. Most of all - it takes an entire team of talent. Individuals with the tenacity and the dedication to make things work better for millions of people all over our country.

You can be a part of this team. You can put your skills and talents to work in an effort that is seriously shaping the way health care services are delivered.

Bring your passion for community relations and outreach to the UnitedHealthcare Community Plan! We work in low-income communities in Washington State to help children and families, adults without dependent children, individuals with disabilities, homeless individuals and seniors access health care coverage available to them, and learn about the health benefits, services and programs available to them through UnitedHealthcare Community Plan and our partners. You will be responsible for building positive, lasting relationships with community-based partners, faith-based organizations and provider groups in order to reach and engage our members and Medicaid eligible individuals.

In this position, you will focus on mastering the basics of healthcare industry and the Affordable Care Act. Your cultural competency is an asset as we serve thousands of members with many varied cultural and ethnic backgrounds, all with different experiences and needs when it comes to understanding healthcare coverage and navigating the system.

Responsibility for people in this role will grow as their experience dictates, increasing membership interactions as experience and skills grow. This role will work under the direct supervision of the Marketing Director or her designee for any provider, member or community interactions.

Primary Responsibilities:
  • Acts as UnitedHealthcare Community Plan outreach representative at community events, health fairs, community meetings and activities of the health plan.
  • Establishes our presence in the community and visibility to members and prospective members by creating a full calendar of outreach opportunities, securing participation in established events, and setting up and conducting our own activities.
  • Develops and strengthens relationships with key partners, including community-based partners, faith-based organizations, provider groups, governmental agencies and more, who serve our members and Medicaid eligible individuals.
  • Sets up event participation, including setting up booth/table, collateral materials, games and engagement interactions, and other supplies for exhibits and meetings with community.
  • Supports health education activities programs and campaigns in clinics, community centers, farmer’s markets and partner locations.
  • Assists in tracking, organizing and ordering collateral and health education materials and giveaways.
  • Collects and manages outreach and event data to track effectiveness of activities and other key metrics.
  • Assists marketing managers in preparation of plan reporting on membership and outreach activities, and provides analysis on implications of data for senior management.
  • Analyzes enrollment and disenrollment trends in target service areas.
  • Performs all job duties in accordance with the compliance requirements.
  • Works on special projects and all other professional duties as assigned.
  • Participates in telephonic outreach, redirecting questions to appropriate persons, as needed.
  • Meets and / or exceeds department service standards.

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 2+ years of experience working with providers and medical staff in a healthcare marketing environment

  • 2+ years of experience conducting presentations to community stakeholders and leaders

  • Experience building and maintaining client relationships

  • Community Outreach experience

  • Proficient user skills with Microsoft Office applications including Word, Excel, and Power Point

  • Willingness to travel up to 50% of the time within the State of WA

  • Access to reliable transportation that will enable you to travel to the client and / or patient sites within a designated area
  • Ability to work evenings and weekends for community events

Preferred Qualifications:

  • Bachelor's Degree (or higher)

  • Medicaid knowledge

Physical Requirements and Work Environment:

  • Must be able to lift up to 50 Lb.

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV / AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Community Outreach Specialist, Marketing / Outreach Specialist, Community Plan outreach representative, Healthcare Outreach Representative

Job Details

  • Contest Number733345
  • Job TitleCommunity Outreach Specialist - Tacoma, WA (Pierce County)
  • Job FamilyMarketing and Advertising
  • Business SegmentCommunity and State

Job Location Information

  • Tacoma, WA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 50 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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