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Community Relations Coordinator - (239729)

Universal Health Services


Location:
JAMAICA PLAIN, MA
Date:
11/21/2017
2017-11-212017-12-20
Job Code:
3139
Universal Health Services
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Job Details

Deltek Talent Management - Community Relations Coordinator - (239729)

Job Details


Community Relations Coordinator - (239729)

Facility Name
Location
JAMAICA PLAIN, MA 02130 US (Primary)
Career Area
Professional
Category
Marketing & Advertising
Job Description
Arbour Hospital is a 118 bed private psychiatric facility located in Boston’s Jamaica Plain neighborhood; the hospital also manages an 18 bed satellite inpatient program in Quincy. The hospital specializes in adolescent and adult mental health and substance abuse treatment. Other services include inpatient care, partial hospitalization programs (PHP), intensive outpatient services (IOP), electro- convulsive therapy (ECT) and outpatient treatment. Arbour Hospital is accredited by The Joint Commission and licensed by the MA Department of Mental Health. Position Summary Arbour Hospital in Boston’s Jamaica Plain area is seeking a full-time Community Relations Coordinator. The Community Relations Coordinator is responsible developing new referral relationships and managing existing customers to support growth of Arbour Hospital for services including, but not limited to, inpatient for both JP & Quincy location, partial hospitalization, intensive outpatient, electroconvulsive therapy, outpatient services, residential treatment, and community programs as appropriate. The coordinator will work with the hospital team to achieve census objectives, develop strategies to inform, educate and communicate programs and services, and form sustainable relationships within the mental health, substance abuse and health care provider community. Job Responsibilities: 1. Maintains existing base of referral sources and contracts through a systematized sales call and follow-up approach that focuses on the needs of the referral sources. Primary focus is to improve referral development for adult inpatient services and all system PHP programs. 2. Meet targeted goal with external referral sources per day. 3. Exhibits creative mechanisms to reach existing and new referral contacts, coordinates referral sources visits on behalf of hospital staff, collects and summarizes contacts across the organization, maintaining a concise database by referral name and organization. 4. Develop a pre-scheduled sales plan weekly which reflects high priority referral sources and key contacts and is approved by the Marketing Director prior to implementation. Identifies key program areas to be marketed, including expected outcome of visit, follow-up action, etc. 5. Emphasizes strong satisfaction of referral sources through development of coordinated response to concerns. Follows through on identified issues, ensuring action plan development and issue resolution. 6. Promote services via relationship management/sales approach, as measured by number of referrals/admissions, and monitored by supervisor. 7. Maintains organized data base on referral sources and reports on status in a systematized fashion, including referral statistics for trending. Assists marketing communications in maintaining updated mailing lists to allow successful distribution of targeted marketing communications. Coordinates efforts with Intake Departments to ensure accurate and complete data collection on admission, and develops monthly, or as needed reports on MS4 or other database system. 8. Participates in the development of marketing communications material to support the community relations/sales program. Identifies creative communication methods to reach targeted audience. . Participates in the development of RFP responses or other proposals as requested by supervisor 9. Manages an effective follow-up program regarding identified issues with emphasis on producing results as measured by hospital census, increased scope of referral base; and monitored by supervisor. Promptly follows up on areas needing action including with Intake Department, Nursing, PHP Directors and other staff 10. Assists in Strategic Planning process, as well as identification of new programs and services, and as requested by supervisor. Makes suggestions and develops proposals on areas of opportunity for services, referral or program development 11. Develops positive internal relationships to ensure consistent and timely responsiveness to referral sources. 12. Acts as a liaison for external AHS events. 13. Manages administrative responsibilities in organized, responsible fashion. 14. Supports system/other departments as needed 15. Adherence to policy on time and attendance.
Job Requirements
Education: Bachelor’s degree required, Master’s preferred Licensure/Cert.: Preferred, but none required. Experience: Three or more years o
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