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Community & State Consumer Retention Specialist Supervisor - Green Bay, WI

UnitedHealth Group

Green Bay, WI
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Job Details

742580 Community State Consumer Retention Specialist Supervisor Green Bay WI

Community & State Consumer Retention Specialist Supervisor - Green Bay, WI (742580)

Position Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic and each day presents a new set of challenges. And that’s where companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses, is taking the lead. We see those challenges as opportunities but we can’t do it alone. You’ll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.

This role is equally challenging and rewarding. You’ll need to stay positive at all times especially in difficult situations. You’ll be asked to mentor, challenge and communicate effectively with all different types of people.

Primary Responsibilities:
  • Coordinate and supervise daily / weekly / monthly activities of a team members
  • Set priorities for the team to ensure task completion and performance goals are met
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Provide coaching, feedback and annual performance reviews as well as formal corrective action

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years of Supervisory / Leadership experience
  • Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system application
  • Availability to work 40-45 hours per week within the operating hours of 7:00 am - 7:00 pm M-F, with flexibility to adjust schedules, this could include Holiday’s and Weekends based on business needs
Preferred Qualifications:
  • 3+ years of Customer Service and / or Call Center experience analyzing and solving customer problems
  • Healthcare related experience
  • Bilingual Opportunity for individuals fluent in both Spanish and English
Soft Skills:
  • Understand & supportive of the company’s vision and mission linked to direct application of methods and strategies to accomplish Community and State business goals
  • Self-driven goal oriented individual with the desire to go above and beyond for a consumer while meeting business metrics
  • Ability to demonstrate United HealthCare’s Core Values with internal and external interactions
  • Effective organizational skills with a personal focus to complete tasks within communicated deadlines, and ability to multi-task in a fast paced environment
  • Excellent communication skills – demonstrating high level writing and verbal skills. Effective with the dissemination of information and a good listener
  • Team player with the ability to be flexible in a changing environment.
  • Maintain a strong understanding of State Medicaid programs
  • Ability to navigate through multiple systems, with a general understanding of the United HealthCare Products and Benefits
  • Comfortable with Medicaid eligible client base and possesses compassion and understanding for the Medicaid population
Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, customer service advocate, customer service rep, Manager, Management, Supervisor

Job Details

  • Contest Number742580
  • Job TitleCommunity & State Consumer Retention Specialist Supervisor - Green Bay, WI
  • Job FamilyCustomer Services
  • Business SegmentMedicare and Retirement

Job Location Information

  • Green Bay, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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