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Compact Power- Regional Services Equipment Manager- Pacific South Region

Home Depot


Location:
Los Angeles, CA
Date:
01/22/2018
2018-01-222018-02-20
Job Code:
113248
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Job Details

Compact Power- Regional Services Equipment Manager- Pacific South Region - Los Angeles CA 90017 Skip Navigation
Job Details

Compact Power- Regional Services Equipment Manager- Pacific South Region (113248)

CA - Los Angeles

  • Date Posted: Dec 29, 2017
  • Company: The Home Depot
  • Travel: 50-75%
  • Functional Area: Services
  • Position Type: Full-Time
  • Relocation Provided: Yes




Position Description:

Compact Power Equipment Services   REVISED 122217 with R. Lindsay

Compact Power Equipment, a Home Depot Company located in Fort Mill, SC, is a fast-growing, values driven organization comprised of a Rental and Services division

Compact Power Equipment Services is comprised of approximately 300 talented and highly trained professional technicians to deliver comprehensive management of commercial equipment including installation, repair, preventative maintenance and parts management.  We are dedicated to investing in advanced technology and the continued training of Support and Field Service Professional teams with the singular goal of optimizing the efficiency, safety and productive life span of our customers’ mechanical assets.  We are an industry leader with a nationwide footprint in 15 regions across the U.S., Canada and Puerto Rico. 


POSITION PURPOSE

The Regional Services Equipment Manager (RSEM) for Pac South Region 

leads Field Service Professionals and Maintenance Services Professionals in the region including the following: Southern California, Southern Nevada and Hawaii.  The RSEM ensures the execution and optimization of business objectives and operational/financial plans to ensure regional profitability and commitments to customers. This position requires extensive travel within the region.

 

 


MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

Ensure all aspects of maintenance and repair service for facilities equipment is delivered within the framework of our core values, cost efficiency, compliance and safety. Execute the corporate objectives in a way that leverages the scale/infrastructure of the region, maximizes regional opportunities, grows revenue and profit, minimizes expenses, and engages staff.

  • Monitor key business and staff performance metrics and engage staff for continued alignment with expectations.

  • Set the tone for team delivery and customer satisfaction.

  • Execute technical performance plan in alignment with customer SLAs.

  • Effectively apply the performance management model in leading team.

  • Monitor service levels and customer satisfaction.

  • Work in conjunction with corporate support center for alignment with customer SLAs.

  • Manage staffing requirements in conjunction with the Division Services Equipment Manager (DSEM). Review P&L with DSEM and adjust regional delivery plan accordingly.

  • Visit customer sites. 

  • Manages labor of field technicians to ensure appropriate technician coverage throughout the Region, including creation of work schedules and on call assignments, and management of employee overtime.

  • Develops and maintains effective and cooperative long-term relationships with associates within The Home Depot, department heads, store managers, and district managers.

  • Conducts ride-alongs with technicians to audit the overall quality of work, and to observe, reinforce, or improve specific patterns of behavior. 

  • Spot check repairs.

  • Complete quality face-to-face performance reviews.

  • Monitor regional parts utilization.  Identify highly used parts and confirm replacement requirements and root cause.

  • Ensure that company vehicles and equipment are maintained within company DOT guidelines.

  • Drive regional compliance with company policies and procedures.

  • Promote a safe work environment.

     

    Environment: 
    Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

    Travel: 
    Typically requires travel within the region 60% of the time.


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

  • Demonstrated leadership skills to effect change.

  • Entrepreneurial drive and tempered business effective judgment.

  • Experience motivating and leading teams through effective performance management.

  • Working knowledge of SLA agreements.

  • Problem solving ability, including efficiency in determining solutions and communicating through proper channels to achieve optimal results.

  • Capable of implementing best practices in transferring equipment servicing knowledge.

  • Excellent communication skills, including: influencing, presenting technical information to technical and non-technical audiences, reporting, and relationship building skills in internal and external environments.

  • Strong written and verbal communication skills.

  • Microsoft Office proficiency with Word, Excel and Outlook.

  • Valid driver’s license, good driving record and ability to travel 60-70% by vehicle across the region.

    Education Required:
    The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

    Years of Relevant Work Experience: 3 years

    Physical Requirements:
    Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds). 
     
    Preferred Qualifications: 

  • Minimum 5 years in manufacturing, equipment maintenance or related industry.

  • Strong maintenance, mechanical and/or electrical equipment experiences.

  • Knowledge of light industrial equipment.

  • Previous P&L responsibility.

  • 1+ years in a regional role.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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