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Contact Center Solutions Engineer - Plymouth, MN

UnitedHealth Group

Plymouth, MN
Job Code:
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Job Details

Contact Center Solutions Engineer - Plymouth, MN(Job Number:705100)

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)


Define design and integration of UnitedHealth Group's contact center technologies. Overall responsibilities will be to provide detailed technical engineering focus to build new and innovative contact center capabilities for a large and diverse mix of contact center operating environments.


Primary Responsibilities:

  • Infrastructure/Application Engineering
    • Evaluation, design and implementation of Contact Center components
    • Gather and evaluate application system requirements
    • Collaborate with vendors/internal system support groups to define system requirements
    • Development of component context diagrams
    • Creation of detailed design and engineering diagrams
  • Service Development
    • Gather business requirements for contact center services
    • Perform gap analysis between business requirements and current service offerings
  • Application Development
    • Design and develop applications which meet business requirements
    • Leverage Contact Center and UHG-IT standards
    • Perform functionality and load tests on applications


Job IT Architecture
Primary Location US-MN-Plymouth
Other Location 
Organization Virtual Contact Center
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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