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Continuous Improvement Coordinator - Eden Prairie, MN

UnitedHealth Group

Eden Prairie, MN
Job Code:
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Job Details

Continuous Improvement Coordinator - Eden Prairie, MN(Job Number:692313)

You believe data can help reshape the future, and you find yourself loving the thrill of diving into challenging analysis. At UnitedHealth Group, you'll find an organization that will recognize those talents and have lots of growth potential. Here, you will be empowered, supported and encouraged to use your analysis expertise to help change the future of health care. Does the challenge intrigue you?

As the Continuous Improvement Coordinator, you will help people live their lives to the fullest by helping facilitate the delivery of informational, educational or promotional materials that provide a superior member experience, motivate and engage members, and ensure we bring innovative print and fulfillment solutions in a timely, accurate, effective, and efficient manner. This Continuous Improvement Coordinator is responsible for analyzing, reviewing, executing, and improving business processes for the Fulfillment Services team. The primary focus is to ensure high quality transactional hand - offs.

Primary Responsibilities:

  • Execute on the overall vision determined by management to develop, maintain, and improve Quality Assurance processes
  • Support new product and process implementations through execution of Quality and Risk management practices
  • Monitor effectiveness of the Quality Assurance process / workflow and drive root cause analysis when issues arise
  • Develop and execute plans and programs to support continuous quality improvement through internal process auditing
  • Train employees to standard operating procedures and maintain training records
  • Update and maintain process documentation
  • Assist in leading ISO:9001 internal and external audits
  • Coordinate and attend vendor status calls and other internal meetings as appropriate
  • Maintain and foster collaborative working relationships with team members, internal clients and external vendors
  • Ensure compliance requirements are met and understood
  • Support the overall business goals by performing additional duties as assigned or requested

Job Business Analysis
Primary Location US-MN-Eden Prairie
Other Location 
Organization Optum Ops-Service Operations
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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