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Coordinator-Account Operations

Cox Automotive

Mount Juliet, TN
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Coordinator-Account Operations
JobID: 1719548
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time


Job Description: This position is responsible for providing customer service, processing paperwork, assisting with scheduling, and supporting other administrative functions for the lot operations department.


Job Responsibilities:  Perform basic data entry into the AS 400 computer system as needed.    Maintain constant communication with commercial accounts department, customer support team, quadrant and account coordinators, supervisors, and other auction personnel to ensure effective coordination of lot operations activities.     Answer phones, provide support to lot operations employees, and provide excellent customer support.  Respond to customer requests for assistance and ensure timely resolution.  Support manager in the coordination of departmental scheduling, working with temporary agencies, serving as point of contact and recording employee absences, etc.    Process all lot operations department paperwork.  Forward all invoices and items to be posted to the appropriate areas in a timely manner.  Assist in the coordination of sale day line-up and execution of sale day activities (i.e., drive, assist customers in locating vehicles, etc.).    Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.  Perform other duties as assigned by management

Qualifications:  High School Diploma or equivalent preferred.  1 – 3 years customer service experience required.  Previous clerical or administrative experience preferred.  Effective communication skills required.  Good problem-solving and organizational skills required.  Ability to operate general office equipment (i.e., copier, fax machine, etc.).  Good computer software skills required.  Ability to sit or stand for prolonged periods of time.   Ability to perform repetitive data entry tasks; manual dexterity.   Vision abilities required include close, distance and depth perception.

About Cox Automotive


Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit


Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Organization: Cox Automotive

Primary Location: US-TN-Mount Juliet-8400 Eastgate Blvd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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