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Credit Balance Field Manager - Optum Payment Integrity - Baltimore, MD

UnitedHealth Group

Baltimore, MD
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736450 Credit Balance Field Manager Optum Payment Integrity Baltimore MD

Credit Balance Field Manager - Optum Payment Integrity - Baltimore, MD (736450)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

Optum delivers Intelligence for Health Care. A UnitedHealth Group company, Optum unites the brightest minds to transform organizations and improve health care through information and technology. We serve a diverse customer base within the health care community, including health care payers, providers, employers, pharmaceutical companies, consumers, workers' compensation and auto liability insurers, and government agencies.


The Field Director, Credit Balance role will be responsible for the operational leadership of an assigned geographic territory of providers for the Credit Balance business unit.   This position provides strategic leadership as well as day to day management for a team of Regional Account Managers (RAM) in the assigned territory, and is responsible for provider relationships at multiple levels, client satisfaction, and achieving / exceeding production targets for the assigned territory.  Responsibilities include, developing and implementing strategy focused on achieving/exceeding production goals for team, building and maintaining multi-level provider relationships, and supervision and development of front line staff.   A member of the Credit Balance Field leadership team, the Field Director will also liaison with the National Directors, Credit Balance in understanding customer expectations and developing strategies and operational plans to address current and future business needs.

Primary Responsibilities:
  • Develops and implements strategic initiatives for assigned territory focused on driving results, developing team, and maximizing provider relationships at all levels
  • Establishes, builds and maintains key provider (client) relationships at locations throughout the assigned territory.  Responsible for managing relationships at all leadership levels at each provider within the territory
  • Is accountable for the meeting / exceeding P&L goals for the assigned territory.  Manages the daily operation to insure targets are achieved from a production, quality and relationship perspective
  • Utilizes market knowledge to identify trends and develop and implement solutions.  Communicates with supervisor and peers to insure best practices are identified and shared
  • Owns the talent management process throughout territory with a focus on development of key performers, recruitment, succession planning and performance management
  • Provides ongoing technical and relationship coaching and training to team to insure performance and developmental goals are achieved and maintained
  • Day to day management of a team of field based Regional Account Managers (RAM’s) providing strategic leadership, technical and operational coaching and next level support
  • Represents field leadership on special projects as required

Required Qualifications:
  • Bachelor’s degree or equivalent, relevant business experience
  • Strong financial acumen and ability to establish aggressive goals and deliver results
  • Experience successfully managing a P&L
  • Experience managing or supervising front line employees
  • Healthcare revenue cycle experience
Soft Skills:
  • Strong communication skills. Able to effectively communicate to direct reports, Senior Leadership and matrix partners on a consistent basis
  • Able to work independently in remote environment. Must be able to effectively manage a field staff based at multiple customer locations
  • Ability to build and maintain multi-level customer relationships through communication, collaboration and efficiency
  • Excellent attention to detail and time management skills. Demonstrated ability to manage multiple priorities at the same time
  • Strong ability to accurately assess risk and willingness to make independent decisions based upon those assessments
  • Anticipates and drives change through the organization, equipping staff to adapt quickly


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   



Job Keywords: Credit Balance Field Manager, Optum Payment Integrity, Baltimore, MD, Maryland, Washington, DC, District of Columbia, Alexandria, Arlington, McLean, VA, Virginia

Job Details

  • Contest Number736450
  • Job TitleCredit Balance Field Manager - Optum Payment Integrity - Baltimore, MD
  • Job FamilyBusiness Operations
  • Business SegmentOptum Operations

Job Location Information

  • Baltimore, MD
    United States
    North America
  • Other LocationsWashington, DC
    Alexandria, VA
    Arlington, VA
    McLean, VA

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelYes, 75 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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