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Credit Balance Senior Clerk - Oak Brook, IL

UnitedHealth Group

Oak Brook, IL
Job Code:
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Job Details

748578 Credit Balance Senior Clerk Oak Brook IL

Credit Balance Senior Clerk - Oak Brook, IL (748578)

Position Description

Position Description:

Energize your career with one of Healthcare’s fastest growing companies.  


You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Are you looking to be on the forefront of reducing the cost of healthcare through cost containment and compliance? Do you consider yourself a critical thinker, problem solver, and process improver? Do you have the ability to analyze numbers and identify trends while being able to build lasting relationships? Do you want to work for one of the leading revolutionary healthcare companies that affect every aspect of the healthcare system?

Our claims operations are the focal point of handling information about services patients receive and the way those services get paid. It's complex, detailed work. It's also fast paced and challenging. It's a job that calls on you to be thoughtful, resourceful, team-driven and customer-focused. To put it mildly, there is never a dull moment.

Primary Responsibilities:
  • Plan, prioritize, organize and complete work to meet established production goals or quotas in a fast pace and ever changing environment
  • Establish professional working relationships to ensure operational efficiency
  • Anticipates customer needs and proactively identifies solutions
  • Analyze and identify trends and provide reporting as necessary
  • Administrative tasks including but not limited to
    • Auto-Filing--Scan images to the providers imaging system
    • Processing Refund packets and printing images
    • Compiling and submitting refund packets to the provider contact for review and approval
    • Resubmitting aged manual refunds (AR)
    • Preparing documents requiring provider contact signatures, scanning, and updating the disposition in the hospital system
    • Locating images and distributing to Regional Account Managers
    • Reviewing letters for grammatical errors
    • Printing and mailing letters
    • Review and help resolve various accounts
Required Qualifications:
  • High School Diploma / GED (or higher)
  • Intermediate level of proficiency with Microsoft Excel (sorting, summing, creating bar graphs, formulas)
  • Experience with Microsoft Word (creating documents and mail merges), Microsoft Outlook (managing email, calendar, task lists, etc.), and Microsoft PowerPoint (creating presentation with images, words, charts / graphs - merging data from excel)
  • Previous experience in an administrative or clerical or customer service role
  • Ability to travel to support 2 different locations on a weekly basis (Bolingbrook, IL and Oak Brook, IL)
Preferred Qualifications:
  • Associate's Degree (or higher)
  • 3+ years of experience in an administrative or clerical role
  • Previous experience working in a client facing role and / or working onsite at a client site
  • Healthcare experience with a focus in administrative tasks
  • Previous work within the community giving back or volunteering time and resources

Soft Skills:

  • Ability to work in a dynamic environment both independently and in a group setting
Physical Requirements and Work Environment:
  • Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse, speaking, listening using a headset.
  • Business office environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Bolingbrook, IL, Oak Brook, IL, Credit Balance Senior Clerk, Optum Operations, Optum Ops-Transactions

Job Details

  • Contest Number748578
  • Job TitleCredit Balance Senior Clerk - Oak Brook, IL
  • Job FamilyAdmin Support Services
  • Business SegmentOptum Operations

Job Location Information

  • Oak Brook, IL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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