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Customer Account Representative

Cox Automotive

Mississauga, ON
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Customer Account Representative
JobID: 1716076
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time


The Floorplan specialist roleis responsible for handling daily operations including but not limited to: floor planning, inbox management, title status management and general reporting. The CAR will be responsible for ensuring these responsibilities are handled in accordance with PPA and within established cutoff times while maintaining above average customer service.   

Essential Duties and Responsibilities:

  • Ensure universal and/or specific source floor planning is in compliance with PPA and within established cutoff times while also maintaining productivity goals
  • Ensure emails and faxes received in individual inbox or departmental inbox are reviewed and processed in a timely fashion
  • General title follow up as assigned
  • Generate reporting on an requested/needed basis
  • Must work in conjunction with Account Executives, Regional Directors, NGC dealer base, NGC Specific Sources and NGC Universal Sources.
  • Other tasks and duties as assigned.


Job Knowledge, Skills and Abilities:

  • Able to effectively and professionally communicate with customers and coworkers
  • Must possess excellent customer service attitude/skills.
  • Technology: Ability to use Microsoft Excel, Word and Outlook at a superior pace.
Education and Experience:
  • High school diploma or GED (required)
  • Customer service experience (preferred)
  • English/French Bilingual (preferred)
Supervisory Responsibilities:
  • N/A
Training Requirements:
  • On the job training will be provided.
  • Learning Management System
Physical Demands:
  • Ability to work in a fast paced environment.
  • Ability to stand and sit for periods of time.
  • Ability to operate office equipment, computers, faxes, copiers and phones.
  • The position requires good speaking and listening skills.
  • The position requires the ability to perform focused work with close attention to detail.
  • May be required to lift and/or move boxes and supplies
Work Environment:
  • Office environment
  • Corporate office position.
  • Some travel may be required.
This information is not designed to be a complete inventory of the job’s duties, responsibilities, and qualifications.  Rather, it’s designed to give the general nature and level of work to be performed by employees assigned to this job title.


About Cox Automotive


Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit

Organization: Cox Automotive

Primary Location: CA-ON-MISSISSAUGA-2233 Argentia Road

Employee Status: Regular

Job Level: Individual Contributor

Shift: Evening Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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