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Customer Care Associate

Home Depot


Location:
Atlanta, GA
Date:
12/15/2017
2017-12-152018-01-13
Job Code:
112705
Apply on the Company Site
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Job Details

Customer Care Associate - Atlanta GA 30308 Skip Navigation
Job Details

Customer Care Associate (112705)

GA - Atlanta

  • Date Posted: Dec 4, 2017
  • Company: The Home Depot
  • Travel: 0-10%
  • Functional Area: Customer Service
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
The Customer Care Associate takes inbound communication from both internal and external customers via various communication mediums. Associate will answer all inquiries professionally and investigate to provide final customer satisfaction for all product and service offerings. Associate will also provide clarification of policy and process and further assist all customers in guiding them to the area of business they desire. Follow up may be required. Associate will provide excellent customer service via active listening, a positive attitude, and professional and personalized communication. The Customer Care Associate will possess an innate passion and desire to meet the needs of all our customers while representing our unique values and beliefs. A friendly disposition must be maintained on all interactions throughout its duration, as defined by the customer and our standards. This empowered Customer Care Associate will utilize basic systems and reference materials to provide solutions to meet customer needs. The Customer Care Associate will focus on first contact resolution and will identify problems that he/she cannot resolve and escalate appropriately and immediately.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • 90% Customer interaction involving inbound customer concerns and their resolution 
  • 10% Special projects and other activities as assigned by leadership

NATURE AND SCOPE

  • Reports to Supervisor Customer Care 
  • No direct responsibility for supervising others.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

  • Previous customer service experience.
  • Ability to work a flexible schedule, including nights and weekends.
  • Must be eighteen years of age or older.
  • Must pass pre-employment test if applicable.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience:
2 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
  • Retail Experience to include Suggestive Selling skills
  • Home Improvement Experience
  • Demonstrated ability to partner with internal and external business partners

Knowledge, Skills, Abilities and Competencies:
  • Ability to type a minimum of 30 words per minute
  • Ability to adapt to a fast paced environment
  • Solid problem solving skills
  • Negotiating/Influencing skills
  • Excellent verbal and written skills
  • Attention to quality and detail
  • Microsoft Windows/Office proficient
  • Multi tasking capability
  • Time Management skills


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply on the Company Site
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