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Customer Care Specialist

Cox Automotive


Location:
Gilbert, AZ
Date:
11/16/2017
2017-11-162017-12-16
Job Code:
1715124
Cox Automotive
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Job Details

Company Cox Automotive
Title: Customer Care Specialist
JobID: 1715124
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

Who is Ready Auto Transport?


Ready Auto Transport is a national leader in the auto transportation industry, offering full-service and self-managed transportation solutions for dealers, wholesale online auctions, physical auctions, institutional shippers, and consumers. Ready Auto Transport has served more than 20,000 satisfied customers across multiple markets with a highly qualified carrier network of over 35,000 trucks. Ready’s centralized service is backed by an experienced sales and operations staff, and a 24/7 Client Portal, providing instant firm quotes and real-time tracking of vehicle status.

Ready’s self-managed auto transportation platform, 1Dispatch.com connects shippers and carriers via integration of in-lane and online vehicle purchase data from industry leading wholesale marketplaces and other client data integrations. 

Headquartered in Gilbert, Arizona, Ready Auto Transport is a Manheim company.  Manheim, a subsidiary of Cox Enterprises, is the world’s leading provider of vehicle remarketing services.

Job Summary:

The Customer Care Specialist is the primary customer support for our inbound contact center and will interact with customers to provide information in response to inquiries about transportation and services and to handle and resolve customer inquiries, challenges, and complaints. In summary, the Customer Care Coordinator will provide basic technical support as well as general customer service inquiries.

Job Duties and Responsibilities:

  • Serve as the single point-of-contact for customer issues from identification through resolution
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken
  • Identify, assess and resolve issues; refer unresolved customer conflicts to designated departments for further investigation
  • Consult and maintain relationships with existing customers and educating them about Ready Auto Transport
  • Provide responsive and timely telephone, chat, and email support
  • Effectively communicate with sales staff (and other departments)
  • Provide updates to customers on status of transport orders
  • Use problem-solving skills to resolve customer issues
  • Perform quality assurance audits of orders/loads and determine accuracy according to standards as determined by Ready, clients, and customers
  • Prioritize daily tasks and complete the tasks in an accurate and effective manner
  • Order and general data entry
  • Perform other duties as directed by department manager

Qualifications

Skills and Experience Required:

  • High school diploma/equivalent
  • 1-2 years administrative office experience
  • 2 years customer service experience in an office environment
  • Strong phone etiquette
  • Skilled at managing multiple tasks in a fast-paced environment
  • Intermediate knowledge of Microsoft Word, Excel, and Outlook
  • Possess exceptional interpersonal communication skills
  • Highly adaptable to process and system changes
  • Must be detail oriented with good judgment and problem solving skills
  • Accurate typing and data entry skills
  • Demonstrate a stable employment history

 



About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-AZ-Gilbert-1030 N Colorado St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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