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Customer Consulting Manager

Cox Automotive


Location:
Atlanta, GA
Date:
11/16/2017
2017-11-162017-12-16
Job Code:
1716445
Cox Automotive
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Job Details

Company Cox Automotive
Title: Customer Consulting Manager
JobID: 1716445
Category: Analytics
Industry: Cox Automotive
Job Type: Full-time

Description

Manheim, a Cox Automotive brand is currently looking for Customer Consulting Manager with 3-5+yrs of experience to join our team in Atlanta, GA.

The Customer Consulting Manager supports Manheim’s largest Commercial and Dealer customers by facilitating the development of or changes to remarketing strategies. This is accomplished through the analysis of data assets and by providing recommendations based on industry insights and expertise. He/She provides timely and appropriate market information regarding wholesale markets to equip buyers and sellers to optimize their value acquisition and remarking strategies. He/She acts as liaisons/strategic partners with the National Account Manager team, and regularly presents insight and findings.

Your Roles:
  • Manages Customer Relationships Leverages extensive analytical background to research and uncover industry or peer- performance trends, and uses these items to build holistic fact-based recommendations
  • Trains customers on Manheim’s product and service offerings to drive usage and adoption
  • Utilizes and promotes consultative sales approach to foster and maintain ongoing customer relationships and directly contribute to incremental revenue gains
  • Identifies and cultivates relationships with key decision-makers within the customer's organization to expand business opportunities, retain accounts, and ensure customer satisfaction
  • Identifies and implements tactical strategies to address immediate customer problems in defined marketing groups
  • Supports business development by presenting detailed business recommendations and findings at customer meetings, training sales staff, conducting customer workshops, participating in account planning, and partnering with sales teams
  • Facilitates customer meetings to assess trends and keep abreast of any escalating issues and service trends
  • Maintains existing customer relationships and develops new customer relationships to grow the volume
  • Leverages marketing programs to maximize the brand value to the customer
  • Provides customer information to the Insights/Analytics team on service trends, product adoption, and improvement opportunities
  • Provides Account Management, Market Consulting and Support Builds and expands “trusted strategic advisor relationship” through excellent customer account management skills
  • Partners with Account Director, Senior Director or VP level sales people to grow transactions for buyer and sellers and dealer revenue
  • Consults and supports the execution of sales growth plans
  • Follows and adheres to open, honest and direct philosophy
  • Partners with Commercial and Dealer Sales to provide the intelligence and tools needed to support the development of business and Sales teams
  • Prioritizes incoming work request while balancing team workload and customer
  • Evaluates and pursues new initiatives and opportunities based on their fit with broader strategies
  • Utilizes industry, division, market and other external business factors when making decisions
  • Generates and champions innovative ideas and opportunities to improve one’s area
  • Fosters an environment that encourages others to suggest new ideas and try new things, even when uncomfortable commitments audiences on a national level
  • Anticipates future changes and makes contingency plans
  • Supports others in embracing and effectively navigating change
  • Incorporates feedback from customers to improve customer service
  • Identifies and anticipates customer requirements, expectations, and needs
  • Ensures that customer issues are resolved in a timely manner
  • Brings together customer stakeholder groups from across the enterprise to add value
  • Maintains and nurtures trusted advisor, consultative relationships with customers
  • Discourages “us versus them” thinking
  • Appropriately involves others in decisions and plans that affect them so there are no unnecessary surprises
  • Seeks to understand and address the concerns and interests of others with diverse or opposing viewpoints, even when uncomfortable
  • Addresses and resolves conflict directly and constructively
  • Builds and cultivates relationship networks across the organization
  • Clarifies expectations and holds people accountable
  • Delegates assignments to the appropriate level
  • Prepares realistic estimates of resource requirements (e.g., project budget, headcount) needed to accomplish team or work group objectives
  • Addresses problems and obstacles to help move work forward in a timely manner
  • Expresses oneself effectively (e.g., verbal, written, email, presentations, meetings)
  • Provides direct, honest, timely feedback to others, even if uncomfortable

Qualifications

Required Experience (minimum):
  • B.S./B.A. degree in Business/Finance, Math/Engineering, Computer Science
  • 3-5 years’ combined analytical / consulting experience
  • Strong team player with a customer-centric focus, quality oriented, and the ability to develop partnerships across departments
  • Strong communication and interpersonal skills required
  • Project Management, Proficient with CRM tools, technical/analytical skills, continuous learning, innovation, ability to manage work, and strong work standards/ethics is also required
  • Advanced knowledge of MS Office products and related software programs is essential
  • Work under pressure with time constraints and a regular change in work tasks/duties
  • Travel (5%) is required on a cyclical basis; Travel is often overnight, or two-night trips in pre-defined periods
  • Weekly recurring travel is not required

What We Look For:
  • Advanced MBA, MS. Degree a plus


About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-GA-Atlanta-6325 Peachtree Dunwoody Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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