Sign In
 [New User? Sign Up]
Mobile Version

Customer Excellence Analytics - Group Insurance, Retirement Services


Dresher, PA
Job Code:
Apply on the Company Site
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Position Title: Customer Excellence Analytics - Group Insurance, Retirement Services
Job Code: 455118
Job Location: Pennsylvania-Dresher

The Speech Analytics Analyst defines, develops and provides information and analysis to drive the decision making process and support business operations for internal and external customers. Skills critical to this career path include project management, leadership and business expertise.

Responsibilities may include:

  • Conducting research and analysis to quantify business opportunities and issues and develop formal recommendations for presentation to management .
  • Working with customer to generate solutions to business issues and then planning implementing those solutions.
  • Leading efforts to develop new or revised processes procedures for the assigned business areas.Incumbents typically have breadth of division business knowledge and work with general direction to scope, plan and manage cross department or multi department projects.
  • May have supervisory responsibility. This job is exempt and therefore not eligible for overtime.
  • There may be up to 10% domestic travel.
  • Position can be based out of Dresher, PA or Scranton, PA or Portland, ME or Dubuque, IA

·         Bachelor’s degree or equivalent experience



·         Strong strategic thinking skills, with the ability to develop and communicate business analysis and recommendations to multiple levels of management within the organization



·         Excellent analytical and problem solving skills complemented with curiosity to solve business challenges



·         Demonstrated strong organizational and project management skills and the ability to manage multiple priorities while working under tight time constraints



·         Must have strong  oral and written communication skills and the ability to effectively influence individuals at all levels  Must be able to work in a fast-paced environment with minimal supervision



·         Must be self-motivated determined, focused and be driven to find business solutions



·         Understanding of statistics and data based decision-making



·         Group Insurance or Retirement Services business/product knowledge is highly preferred






·         Experience with Speech Analytics is a plus






Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Project Management
Schedule: Full-time
Apply on the Company Site
Powered ByLogo

Featured Jobs[ View All ]

Featured Employers [ View All ]