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Customer Experience Representative


Plymouth, MN
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Job Details

Position Title: Customer Experience Representative
Job Code: 441258
Job Location: Minnesota-Plymouth

Customer Experience Representative – grade 11P

Job Code: 12662 –  Corporate Title: Sr Customer Service Associate


The Customer Office team at Prudential merges the entrepreneurial spirit of a start-up with the stability of one of the world’s most established financial services companies. Prudential helps people of all ages and backgrounds grow and protect their wealth through offering products and services, such as life insurance, annuities, retirement, mutual funds and investment management. We leverage digital technology and advanced data analytics to make lives better for our customers – our team of entrepreneurial, enthusiastic, and customer-focused individuals strive to delight Prudential customers in every interaction.


Make an Impact

What can you do? Join us, and be a part of this customer-centric thinking organization. You can help engage 30 million customers, deliver value to grow ~$1 trillion in assets under management, and redefine the paradigm of Customer Experience in an industry ripe for innovation.


Be a Part of the Solution

Join the team as a Customer Experience Representative – you will be on the ground floor of an exciting opportunity in financial services. As a Customer Experience Representative, you will directly develop and deepen Prudential’s relationships with customers. This means customer service taken to the next level – have you ever told stories to an anxious customer on the phone? Offered a kind ear when the root of their frustration isn’t even about the product itself?


Do you have ideas about how customer service can be improved? We want to hear about it!  This opportunity includes helping to build and test a “best in class” working infrastructure and culture.


Responsibilities include:

- Respond to customer inquiries regarding products, online experience, etc.

- Develop and document procedures and processes to deliver exceptional customer experience

- Prepares account updates and statements to clients

- Resolves problems or account discrepancies    

- Responds to written correspondence and telephone inquiries

- Collaborate with team members to identify, analyze and resolve common customer inquiries striving towards root cause resolution



- Bachelor’s degree from an accredited university or equivalent experience

- 2-5 years’ relevant work experience, customer-facing call center experience preferred

- Transactional Quality Checking/Auditing experience preferred

- Financial Industry experience preferred

- Ability to balance multiple tasks in a fast-paced environment

- Excellent verbal and written skills; a strong commitment to providing exceptional customer service

- Outstanding active listening skills and the ability to engage customers

- Creative, with a drive to solve problems and help people achieve their goals

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Sales
Schedule: Full-time
Apply on the Company Site
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