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Customer Quality Complaint Specialist


McPherson, KS 67460
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Job Details


The Customer Quality Complaint Specialist is responsible for providing quality support for defects reported against product released from the site for Pfizer CentreOne contract manufacturing customers.


+ Understand manufacturing process specific to assigned Pfizer CentreOne customers.

+ Ensure communication of Complaint Investigations to Pfizer CentreOne customers.

+ Review and approve investigations for assigned customers as a Pfizer CentreOne site quality authority.

+ Responsible for quality escalation and issue resolution as it impacts assigned Pfizer CentreOne customers.

+ Participate in customer audits by populating and providing customer specific metrics and supporting audit requests.

+ Liaison between Pfizer CentreOne customers and plant quality complaint investigations assigned customers.

+ Evaluate corrective actions in regards to trends. Identify and implement preventive actions to eliminate the potential for non-conformities to occur.

+ Perform follow-up activities to coordinate the completion of corrective and/or preventive actions. Implement appropriate effectiveness verification activities for Pfizer CentreOne complaint investigations.

+ Remain current in regulatory expectations and industry practices regarding investigations and CAPA.


+ Requires 2 years of CAPA, investigations, or manufacturing quality assurance experience in pharmaceutical industry or equivalent manufacturing field, or a minimum of 4 years manufacturing/technical experience in a pharmaceutical or equivalent manufacturing field.

+ Prefers a bachelor's degree in a science, engineering or business related field.

+ Understand the basic quality systems and be able to drive consistency between the Pfizer CentreOne Partners and Pfizer.

+ Strong oral, written, communication, presentation and interpersonal skills.

+ Requires strong interpersonal skills and the ability to handle multiple projects.

+ Capable of interfacing with multiple levels of people within and outside of the organization, including Corporate management, Pfizer CentreOne customers, and plant personnel.

+ Experience working in a cross-functional, matrix environment.

+ Knowledge of computers with the following software is necessary: Word, Excel, and Access.

+ Ability to operate with and maintain confidential information.

+ Must be capable of organizing data from multiple sources, extracting key information and documenting investigation detail into the exception tracking software.

+ Six Sigma Green Belt preferred.

**EEO & Employment Eligibility**

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

+ **Last Date to Apply for Job: March 26, 2018**

+ Eligible for Relocation Package

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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