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Customer Service Associate


Scottsdale, AZ
Job Code:
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Job Details

Position Title: Customer Service Associate
Job Code: 421998
Job Location: Arizona-Scottsdale
For more than 135 years, Prudential Financial, Inc., has helped individual and institutional customers grow and protect their wealth. Today, we are one of the world's largest financial services institutions with operations in the United States, Asia, Europe, and Latin America. We also have one of the most recognized and trusted brand symbols: The Rock ®, an icon of strength, stability, expertise, and innovation.
We strive to create long-term value for our stakeholders through strong business fundamentals, consistent with our mission, guided by our vision and directed by our company's core values. We are committed to keeping our promises, doing business the right way and are proud to be an employer of choice.
  • Our Group Insurance segment develops and distributes a full range of group life, long-term and short-term group disability, and group corporate-, bank- and trust-owned life insurance in the U.S. primarily to institutional clients for use in connection with employee and membership benefits plans. Group Insurance also sells accidental death and dismemberment and other ancillary coverage options, and provides plan administration services in connection with its insurance coverage's.
This position is responsible for providing high quality service to customers through the use of multiple system applications, administrative processes, and operational tools. Successful candidates will demonstrate creativity, strong communication and excellent customer service skills to ensure a high quality customer experience. 


  • Ability to work a (7.5-hour) shift between 8:00 AM - 6:00 PM Monday through Friday
  • Deliver high-quality, efficient performance to our customers. 
  • Passion for teamwork; contribute to individual and team goals in order to deliver highly responsive, customer focused service that results in high customer satisfaction. 
  • Respond to telephone and email service requests with timely and accurate information.
  • Work collaboratively with business partners to provide sustainable solutions for customers.
  • Identify, track and share in the remediation of trends that impact operational efficiency and customer satisfaction.
  • Embrace and lead change to improve workflow, enhance customer satisfaction and reduce operating costs.
  • Deliver outstanding customer service through verbal, written and/or interpersonal communication.
  • Demonstrate the ability to excel when faced with multiple, concurrent and rapidly changing demands.
  • Ability to successfully navigate the systems used to perform the work including computer applications, web applications and insurance contracts and statutory verbiage.
  • Embrace the challenge of a fast-paced, front line customer service environment.
  • Demonstrate the ability to work independently and within a team setting.
  • Seek out job challenges and opportunities to constantly improve skills.
  • Consistently demonstrate a high level of professionalism and a strong work ethic that facilitate positive results.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Customer Service and Call Center
Schedule: Full-time
Apply on the Company Site
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