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Customer Service Business Manager - Bothell, WA

UnitedHealth Group


Location:
Bothell, WA
Date:
08/18/2017
2017-08-182017-09-16
Job Code:
1771134
Apply on the Company Site
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Job Details


Customer Service Business Manager - Bothell, WA(Job Number:724449)
Description

Position Description:


Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM


The Customer Service Business Manager is responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries.


Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.

 

Primary Responsibilities:

  • Coordinate, supervise and accountable for the daily / weekly / monthly activities of team members
  • Set priorities for the team to ensure task completion and performance goals are met, such as: Quality, Adherence, Service Level and AHT
  • Coordinate work activities with other supervisors, managers, departments, etc
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Provide coaching and feedback to team members, including formal corrective action
  • Conduct annual performance reviews for team members
  • Provide expertise and customer service support to members, customers, and / or providers
  • Manage and accountable for professional employees and / or supervisors
  • Manages and is accountable for professional employees and/or supervisors.
  • Impact of work is most often at the local level.

Job Phone Support
Primary Location US-WA-Bothell
Other Location 
Organization E&I UMR
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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