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Customer Service Center Coordinator (Available Shifts: M-F, 11:00AM - 8:00PM OR 3:00PM - 11:00PM) - (5781)

Universal Health Services

Job Code:
Universal Health Services
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Job Details

Deltek Talent Management - Customer Service Center Coordinator (Available Shifts: M-F, 11:00AM - 8:00PM OR 3:00PM - 11:00PM) - (5781)

Job Details

Customer Service Center Coordinator (Available Shifts: M-F, 11:00AM - 8:00PM OR 3:00PM - 11:00PM) - (5781)

Facility Name
UHS Corporate
TREDYFFRIN, PA 19087 US (Primary)
Career Area
Information Technology
Job Description

One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.


Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.


Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.


The Corporate IS Department is seeking a dynamic and talented Customer Service Center Coordinator.


The Customer Service Center Coordinator supports the implementation of UHS applications. Meets deadlines and ensures continued progress toward assignment completion. Shares experience with other members of team.  Receives, evaluates, resolves and assigns or otherwise addresses Acute Care hospitals, Behavioral Health facilities, and Corporate user requests for assistance regarding problems related to IS systems in accordance with department problem resolution and escalation protocols.



Key Responsibilities include:

  • Researches and resolves Customer Support Center Tickets under the guidance of senior team members.
  • Gathers all necessary information via on-line request form, telephone calls, facsimile, e-mail or in person.
  • Escalates and communicates the problem to the appropriate IS staff.
  • Documents the impact of the problem. Assigns a priority level and resolution target time.
  • Adheres to UHS Service Level and Change Management Policies.
  • Establishes and maintains regular communications with Acute Care and Corporate users regarding the description and disposition of user requests for assistance, requiring normal business courtesy and decorum, telephone etiquette, and the ability to ascertain the exact nature of the problem.
  • May contact vendor personnel regarding issues and escalating problems related to their applications.
  • Advanced knowledge of report generator applications, Email, Windows Operating systems and Microsoft applications such as Word, Excel, etc and applications and systems used in the Health care industry.
Job Requirements

Position Requirements:

  • One or more years of Information Systems experience.
  • Intermediate to advanced knowledge of support methods, practices and hardware.
  • Advanced Windows operating system ability.
  • Proven knowledge of problem resolution and escalation protocols.
  • Must exhibit working knowledge of 1st and 2nd level PC support issues to affectively troubleshoot and assist end users or other technicians. 
  • General familiarity with a variety of enterprise level applications including clinical and financial systems (Exchange, Lawson Self-Service Portal, Invision, AS400, Document Imaging, Express Query, Computer Associates Servicedesk or other ticket systems).
  • Demonstrated written and verbal communication skills sufficient to inquire, ascertain and communicate the exact nature of the problem or request for assistance.
  • Experienced knowledge of IS standards and quality management methods 


Available Shifts: Monday - Friday, 11:00AM - 8:00PM OR 3:00PM - 11:00PM


This opportunity provides the following:

  • UHS is Challenging and rewarding work environment
  • Growth and development opportunities within UHS and its subsidiaries
  • Competitive Compensation
  • Excellent Medical, Dental, Vision and Prescription Drug Plan
  • 401k plan with company match
  • Generous Paid Time Off


Shift: Monday through Friday, 7:00AM – 4:00PM


Travel Requirements: Minimal domestic US travel


*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.


UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

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