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Customer Service Coordinator - South Portland, ME

UnitedHealth Group

South Portland, ME
Job Code:
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Job Details

Customer Service Coordinator - South Portland, ME(Job Number:712617)

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Primary Responsibilities


  • Management of incoming Financial Protection claims and follow-up to claim assignment
  • Documenting claim data into the claims management system; requesting outstanding information; and analyzing responses.
  • Provide expertise or general claims support by reviewing, researching, investigating, processing
  • and adjusting claims information
  • Document appropriate payment or refer claims to investigators for further review
  • Analyze and identify trends and provides reports as necessary
  • Consistently meet established productivity, schedule adherence, and quality standards
  • Provide excellent customer service
  • Associates will receive calls from internal and external customers verifying coverage and status of benefits.
  • This position promotes advocacy for the customer and focuses strongly on customer satisfaction.
  • Computer skills and data input skills are critical to be successful in this position.
  • Must have a desire to help internal and external customers by being empathetic and demonstrating patience and providing accurate information.
  • Outgoing and energetic attitude
  • Good listening skills
  • Multi-tasking ability
  • Excellent problem-solving capabilities
  • Computer experience (must be able to navigate between multiple applications and input data
  • quickly)
  • Emotional fortitude for high stress situations.

Job Claim Operations
Primary Location US-ME-South Portland
Other Location 
Organization Customer Onboarding&Financial
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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