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Customer Service Lead - Overland Park, KS

UnitedHealth Group


Location:
Overland Park, KS
Date:
09/05/2017
2017-09-052017-10-04
Job Code:
1775490
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Job Details


Customer Service Lead - Overland Park, KS(Job Number:726111)
Description

Position Description:

 

Energize your career with one of Healthcare’s fastest growing companies.  

 

You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.

 

This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.

 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.


Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.

 

This position is full-time (40 hours / week) Monday - Friday. Employees are required to work our normal business hours of 12:00pm to 9:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 6860 W 115TH ST, Overland Park, KS 66211.

 

Primary Responsibilities: 

  • Perform all types of complex adjustments and closed, denied, and simple adjustments
  • Meet Quality, Productivity and Attendance requirements
  • Ensure Provider Satisfaction through:
  • Providing assistance to Providers with status updates
  • Being responsible for any follow-up work needed for resolving and closing issues
  • Identifying and resolving anticipated Provider issues to prevent future calls 
  • Maintain proficiency in all technical applications (technical skills and system knowledge)
  • Comply with all current policies, procedures and workflows


Job Phone Support
Primary Location US-KS-Overland Park
Other Location 
Organization OptumRx Customer Service
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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