AramarkCustomer Service Manager - Refreshment Services
Customer Service Manager - Refreshment Services
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Ensures optimal route sales execution. Resolves route service issues for clients, visiting client sites when needed to follow up and/or evaluate issues. Owns and fosters effective communication at all levels of the organization.
Plans, schedules, assigns, and monitors daily route assignments to ensure clients are serviced per company standards and agreements. Maintains and develops workforce plans to include hiring, route coverage and performance management activities.
Provides route sales employees with ongoing feedback to include recognition and/or coaching on route growth opportunities, performance productivity, sales skills development, service partnerships, safety, equipment operation, routing, vehicle inspection, and client retention risk.
Reviews weekly demand/volume for routes, determines potential gains from reducing costs or changing pricing options, supports route sales employees in capturing opportunities for base business growth using Aramark's specific Customer Service techniques.
Maintains all business records, documentation and administrative standards as required to include personnel records, delivery and invoice records, product and asset inventories, DOT requirements, and client sales, contact and pricing communication.
Bachelors Degree Preferred.
Must have a valid driver's license
Requires a minimum of 2-4 years of management experience in transportation, logistics, or related sales
Position will be split between office days and outside customer calls.
Accommodations for job applicants with disabilities are available upon request.