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Customer Service Rep - Comfort Care Transportation (Bilingual preferred) - San Antonio, TX

UnitedHealth Group

San Antonio, TX
Job Code:
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Job Details

Customer Service Rep - Comfort Care Transportation (Bilingual preferred) - San Antonio, TX(Job Number:727779)

Working in a call center environment under supervision, this position handles inbound calls from members, providers and clinic staff. Contacts will include adding, canceling or changing patient transport schedules, confirming dispatch, relaying accurate information and documenting significant information in a timely and professional manner.


Primary Responsibilities:

  • Communicates via telephone with members, providers, clinic staff, vendors and coworkers

  • Responds to or refers incoming calls in a prompt, pleasant and professional manner

  • Remains in the call queue at all times unless permission to leave is granted

  • Confirms pick-ups and returns, address spelling and verification of addresses using the appropriate software

  • Administers schedule additions, changes, or inquiries in the appropriate database within required timeframes

  • Informs management on out of area transports

  • Codes, documents, tracks and resolves all incoming calls and actions taken in core systems

  • Process scheduling requests in a timely fashion

  • Works effectively in a structured, production environment

  • Adheres to daily schedules and assignments

  • Works with management team to identify and forward potential Quality of Care complaints

  • Maintains strict member and company confidentiality

  • Performs other related duties as assigned

Job Phone Support
Primary Location US-TX-San Antonio
Other Location 
Organization WellMed Medical Mgmt, Inc
Schedule Full-time
Number of Openings 4
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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